Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deborah Ott

Clarkston,MI

Summary

Customer Service Representive with many years of experience in retail settings. Thrives in fast-paced environments using strong sales skills to deliver exceptional customer experiences and drive repeat business.

Overview

7
7
years of professional experience

Work History

Fitting Room Associate

Walmart
White Lake, MI
06.2024 - Current
  • Inspected garments for damages and reported any issues to management.
  • Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
  • Processed returns, exchanges, and store credits according to company policy.
  • Ensured all products were accurately tagged with price tags before displaying them on shelves.
  • Greeted customers as they entered the fitting room area and provided them with assistance if needed.
  • Provided excellent customer service by answering questions about merchandise or store policies.
  • Responded quickly to customers' needs while keeping up with high-volume demands during peak business hours.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Kept fitting rooms cleaned, organized, and well-maintained.
  • Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
  • Organized unwanted merchandise and restocked on racks and shelves.
  • Helped customers by answering questions and locating merchandise.
  • Folded and hung up clothing that customers had tried on but decided not to purchase.

Customer Service Cashier

Walgreens
Clarkston, MI
11.2021 - 12.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.

Cashier

Salvation Army Thrift Store
Clarkston, MI
11.2017 - 11.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Plymouth Canton High School
Plymouth, MI
06-1993

Skills

  • Effective Communication
  • Multitasking Abilities
  • Customer Satisfaction
  • Excellent Communication
  • Front desk communications
  • Customer interaction
  • Equipment use
  • Claim ticket issuance

References

References available upon request.

Timeline

Fitting Room Associate

Walmart
06.2024 - Current

Customer Service Cashier

Walgreens
11.2021 - 12.2024

Cashier

Salvation Army Thrift Store
11.2017 - 11.2021

High School Diploma -

Plymouth Canton High School

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Deborah Ott