Deborah Owen Valentine

Professional Leasing Consultant

I worked in the Office leasing homes,duplexes, fourplexes,, and apartments.

Preparing all paperwork and move in procedures. walking units, writing up make ready procedures

• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Collected rent and tracked resident payments and information in computer system.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Distributed and followed up on tenant renewal notices.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
• Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement.
• Conducted market research to ensure competitive pricing and offerings in leasing market.
• Negotiated lease agreements to meet both tenant needs and property management goals.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
• Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
• Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
• Implemented feedback mechanisms, gathering insights to improve tenant services and satisfaction.
• Coordinated appointments to show marketed properties.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Communicated effectively with owners, residents, and on-site associates.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.