Summary
Work History
Education
Skills
Timeline
Generic

Deborah Pappion

Bradenton

Summary

Dynamic professional with extensive experience in office management and customer service. Proven track record in enhancing workflow efficiency and training staff, while excelling in recordkeeping and data entry. Adept at fostering communication and resolving issues, ensuring high levels of satisfaction and operational success. Extensive Medical/Clinical experience with financial, EMR, and patient care knowledge.

Work History

Administrator

Jackson Medical Group
  • Managed patient scheduling and maintained accurate records in electronic health systems.
  • Assisted in coordinating office operations to enhance workflow efficiency and service delivery.
  • Supported billing processes by verifying insurance information and processing claims accurately.
  • Facilitated communication between medical staff and patients, ensuring timely resolution of inquiries.

Medical Manager

PCA Medical Group
  • Managed patient scheduling and maintained accurate records in electronic health systems.
  • Assisted in coordinating office operations to enhance workflow efficiency and service delivery.
  • Supported billing processes by verifying insurance information and processing claims accurately.
  • Facilitated communication between medical staff and patients, ensuring timely resolution of inquiries.

Office Manager

Diversfied Interprises
  • Coordinated office operations, ensuring efficient workflow and communication among departments.
  • Managed scheduling and calendar coordination for executive leadership, optimizing time management.
  • Implemented filing systems and maintained organized records to enhance data retrieval efficiency.
  • Supported budget management by monitoring expenses and processing invoices accurately.
  • Trained new staff on office procedures and software applications, promoting a collaborative environment.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Customer Service Manager

KMart
  • Led customer service team to enhance satisfaction and resolve issues efficiently.
  • Developed training programs to improve staff performance and service delivery.
  • Implemented feedback mechanisms to identify areas for service improvement.
  • Analyzed customer inquiries to streamline processes and reduce response times.

Education

Bachelor of Science - Healthcare Administration

HCC
Tampa, FL
11-1992

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management

Timeline

Administrator

Jackson Medical Group

Medical Manager

PCA Medical Group

Office Manager

Diversfied Interprises

Customer Service Manager

KMart

Bachelor of Science - Healthcare Administration

HCC

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