Deborah Parker
Alderson,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Knowledgeable Case Manager experienced in coordinating care for IDD individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Experience working in a hybrid environment working remotely 75-90% of the time.
Overview
17
17
years of professional experience
Work History
Title XIX IDD Waiver Case Manager
Seneca Health Services
08.2023 - Current
- Developed personalized service plans to address client needs and goals.
- Coordinated multidisciplinary team meetings to ensure comprehensive care delivery.
- Evaluated client progress and adjusted interventions for optimal outcomes.
- Facilitated access to community resources and support services for clients.
- Facilitated IDD Title XIX team meeting in person and remotely with TEAMS App
- Advocated on behalf of clients to secure necessary services and benefits.
- Implemented case management software to streamline documentation processes.
- Analyzed program effectiveness, recommending improvements to enhance service delivery.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key stakeholders.
Case Manager/Service Coordinator
Open Doors Inc.
01.2016 - 07.2022
- Title 19 waiver IDD.
- Facilitated Quarterly/Biannual team meeting. Scheduled, notified and directed meetings.
- Entered meeting results and budget/budget change requests to state via Kepro.
- Submitted all necessary documents including but not limited to nursing DD9, BSP data, meeting minutes, guardian declining to attend meetings, guardianship forms, DHHR approval documents, etc.
- Interacted with various entities (medical, DHHR, employers, etc., on the behalf of client.
- Informed OFLAC, guardians, etc., of incident reports-suspected abuse/neglect of care giver/direct care staff.
- Transferred clients to and from ODI from other agencies/natural family to ISS settings from their family home, ICF facilities or other ISS settings.
- Scheduled contractors, contacted carriers of services, medical facilities, etc., on behalf of clients.
- Placed orders for groceries, furniture, and numerous other items for clients.
- Other duties too numerous to list.
Licensed CNA
The Briar Rehab and Nursing
12.2014 - 07.2016
- To enhance the lives of others.
- Provide direct care for residents.
- Provide safety intervention for residents.
- Provide medical related tasks (Vitals, urine sample collection, weights, etc.)
- Document client activity, behavior, services rendered, intake and output, etc.
- Assist in transportation in house and occasionally out of house.
Residential Counselor
SHURA Inc.
03.2011 - 12.2014
- Provide intensive one on one intervention with forensic ID clients.
- Transport and ensure participation in various treatment programs/wellness visits.
- Perform mock disaster drills, fire drills, etc.
- Certified Med-tech through Maryland Board of Nursing.
Au Pair
Judy Crouse
05.2011 - 08.2011
- Provide child care basics.
- Provide entertainment and educational experiences.
- Ensure over-all well-being for child on a 24 hour/7 day a week basis.
Direct Care Worker
Panhandle
03.2011 - 05.2011
- Provide physical support for client.
- Transport client to various location (medical appointments, etc.)
- Helped clients with personal needs from exercise to bathing and personal grooming.
Outreach Coordinator
Home Based
09.2009 - 02.2010
- In home intervention for CPS involved families reporting to case worker & courts.
- In home parenting, supervised visits (in & out of home), and intakes.
- Coordinate services such as rehabilitation for substance use, medical needs, financial needs, transportation needs, etc.
Home Manager
ResCare
03.2009 - 05.2009
- Supervise direct care staff.
- Schedule direct care staff.
- Monthly staff billing.
- Financial reconciliation.
Mentor
Relations Management
11.2008 - 02.2009
- Observation and intervention when needed.
- Case note preparation, incident reports, etc.
- Professional staffing of student weekly with professional team members.
Education
Master of Science - Criminal Justice
Radford University
Radford, VA05.1994
Bachelor of Arts - Sociology
Concord University
Athens, WV05.1991
Bachelor of Arts - Geography
Concord University
Athens, WV05.1991
Skills
- Home Visits
- Care Plan Evaluation
- Case management
- Prioritization and scheduling
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Case planning
- Problem-solving skills
- Documentation proficiency
- Records management
- Data entry and analysis
- Crisis intervention
- Treatment Planning
- MS office
- Referral coordination
- Case management tracking
- Patient support
- Interdisciplinary collaboration
- Home visits and inspections
- Patient assessment
- Annual case reviews
- Discharge planning
- Performance tracking
- Resource identification
- Utilization review
- Utilization management
- Court mandated reporter
- Regulatory compliance
- Indirect patient care
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Goal setting
- Risk assessment
- Ethical judgment
- Report writing
- Client empowerment
- Empathy and compassion
- Utilization criteria
- Written and verbal communication
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Team building
- Organizational skills
- Resource Coordination
Timeline
Title XIX IDD Waiver Case Manager
Seneca Health Services
08.2023 - Current
Case Manager/Service Coordinator
Open Doors Inc.
01.2016 - 07.2022
Licensed CNA
The Briar Rehab and Nursing
12.2014 - 07.2016
Au Pair
Judy Crouse
05.2011 - 08.2011
Residential Counselor
SHURA Inc.
03.2011 - 12.2014
Direct Care Worker
Panhandle
03.2011 - 05.2011
Outreach Coordinator
Home Based
09.2009 - 02.2010
Home Manager
ResCare
03.2009 - 05.2009
Mentor
Relations Management
11.2008 - 02.2009
Bachelor of Arts - Sociology
Concord University
Bachelor of Arts - Geography
Concord University
Master of Science - Criminal Justice
Radford University