Client-focused professional passionate about helping customers achieve their financial and personal goals. Brings a versatile background in education and finance, with strong skills in relationship building and problem-solving.
Work History
Retirement Brokerage Services Representative
1 Year 5 Months
Fidelity Investments | 11.2024 - 04.2026
Assisted clients with account inquiries and transaction processing to enhance service efficiency.
Supported financial advisors by answering questions on company procedures and completing transactions.
Adapted quickly to new systems and procedures, ensuring compliance with regulatory standards.
Financial Customer Associate
1 Year 3 Months
Fidelity Investments | 08.2023 - 11.2024
Resolved account issues through effective communication and problem-solving techniques, improving client trust.
Processed transactions efficiently, ensuring compliance with regulatory standards and internal policies.
Trained new associates on customer service protocols and company systems to improve team performance.
Volunteer Tax Preparer
2 Months
Connecting Children & Families | 02.2023 - 04.2023
Reviewed client financial documents to identify deductions and credits, enhancing tax savings.
Collaborated with team members to resolve discrepancies in client filings, ensuring accuracy of submissions.
English Teacher
9 Years 6 Months
Self Employed | 02.2017 - Current
Developed engaging lesson plans that enhanced student comprehension and retention of English language concepts.
Analyzed student performance data to identify trends, driving targeted interventions that improved overall class achievement levels.
Education
Bachelor of Science - Food Science
Johnson & Wales University | Providence, RI | 02.2017
Associate of Science - Accounting and Finance
Community College of Rhode Island | Warwick, RI | 06.2027