Deborah Patterson

• Worked Assembly Line in Paint Department
• Worked to educate supervisors on ways to improve the line and personal.
• Troubleshot minor issues with equipment and tools.
• Used past experiences to create a better work area and to make the assembly line more productive.
• Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.

• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Maintained database and spreadsheets with accurate inventory and status.
• Over see 20 employees to fix scrap material and keep assembly line moving and producing.

• Collected, arranged and input information into database system.
• Provided primary customer support to internal and external customers.
• Performed various clerical duties by filing and faxing documents. Sorting incoming mail scanning and downloading to shared drives.
• Recorded actions taken, issues resolved and documented all activity pertaining to client information to effectively manage customer accounts.
• Posted all credit cards and checks to client's accounts, reconciled all financial discrepancies with accounts, incoming checks from lawyers and Financial credit companies.
• Scanned and documented daily correspondence received, such as complaints, bankruptcies and dispute letters, certified mail and transferred to the correct departments.
• Handled all returned mail from clients and posted change of address to accounts.

Cleaned / sanitized high profile offices at Mapleton Caterpillar.

Safe guarded sensitive and protected materials while cleaning.

• Developed community reputation through commitment to customer satisfaction and strong client relationships, during the high alert of COVID.
• Sanitized carts for patrons, took tempatures of employees and vendor suppliers.
• Stocked shelves and sanitized all areas.
• Created great safe and healthy relations with elderly customers and all others.

• Created vision and mission for Rental company and kept myself and partner focused on achieving both.
• Supported company goals through careful reinvestment of profits.
• Led business planning, developed market strategy and established direct procurement of homes for potential renters. Provided highly desirable properties for potential renters, with new update appliances, ladders for gutter cleaning, lawn mowers for lawn maintenance and freshly painted interiors and new flooring.
• Strategically managed resources, and retained renters for long periods of time with little turn overs and no vacancies.
• Reviewed data to monitor and measure productivity, goal progress and activity levels. Monitoring upturns in taxes and insurance to offset with rental increases.

First point of contact for the Peoria Housing Authority. Screens phone calls and greets walk-in visitors to PHA. Provides direct assistance to department heads and other managers, reviews and relays routine calls. Hands out tenant applications forms, receives and reviews returned applications for completeness, and enters new applicant into the computer system.

· Greets, screens and refers visitors and phone callers; answers inquiries.

· Places long distance calls, receives calls and ascertains the nature of the calls; relays the call and in some cases, records the contact.

· Calls voice box to retrieve messages from the previous night; takes messages to the various departments when there are no incoming calls.

· Assists the department head and other clerical personnel as needed.

· Hands out and receives applications for housing. Copies pertinent documents needed.

· Reviews and inputs new applicants into the computer system.

· Safeguards outgoing mail; sorts incoming mail

• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Manually set up machinery, lathes and grinders.
• Followed tooling instructions and product specifications to determine and implement operational sequences.
• Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
• Read and interpreted blueprints and schematics for production runs.
• Kept detailed production records and identified hold-ups.
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
• Operated machining equipment safely with team of operators.

• Participated in staff meetings, special events and professional development activities.
• Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Updated organizational systems and subsystems to improve and streamline data collection.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
• Trained employees on software to improve data management, monitored use and suggested improvements.
• Documented business workflows for stakeholder review.
• Validated results and performed quality assurance to assess accuracy of data.
• Helped improve operations by showing clear connection between current policies and business results.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Identified and resolved problems through root cause analysis and research.
• Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of budgets.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
• Used Microsoft Word and other software tools to create documents and other communications.
• Liaised between multiple business divisions to improve communications.
• Automated office operations while managing client correspondence, record tracking and data communications.
• Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Maintained client treatment records and designed long-term care programs for return customers.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Processed payments, entering sales in register for prompt customer service.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Styled hair for large events such as annual fashion shows and special hair expos.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Devised processes to boost long-term business success and increase profit levels.
• Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Sorted and delivered materials to different work areas and staff.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Documented cargo movement such and obtained onward movement data.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Conducted research to address shipping errors and packaging mistakes.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
• Planned and cased mail in sequence of delivery for designated route.
• Explained postal service policies, requirements and services to residents.
• Provided prompt mail delivery to businesses and residences on specified route.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Sold stamps to customers along route and counted back bills and change to avoid errors.

• Pumped gas for guests and took payments.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Facilitated sales of services and goods.
• Cleaned up gas and other spills in accordance with spill procedures.
• Built trustful relationships with customers to encourage return visits.
• Counted nightly income, categorizing and sending to bank on weekly basis.
• Responded to all customer inquiries thoroughly and professionally.