Deborah Pelfrey

I was an Community Manager for as many as 15-30 communities including subdivisions and condos from Norcross, Atlanta Midtown

Atlanta. I held board meetings with owners and Board Members each Month. Worked with all vendors needed for the community!

Plumbers, Electricians, utility companies, contractors for Pools and Tennis Courts etc.

I was respectful for paying the invoices for all my communities and yearly budgets. Handled all contractors for maintenance of the common areas of all communities!

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
• Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
• Evaluated property conditions and recommended improvements.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
• Conducted surveys to gauge community needs, using insights to guide development of new programs and services.
• Streamlined communication channels, ensuring timely and effective dissemination of information to community members.
• Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
• Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
• Developed user-friendly community portal, significantly improving access to information and resources for community members.
• Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
• Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Completed annual rent calculations using housing database software.
• Responded to Common Area Maintenance (CAM) inquiries.