Deborah Petersen
Bowling Green,Ky
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Library Media Assistant
Warren County School District
Bowling Green, KY
02.2022 - Current
- Provided technical support to patrons using library computers and online resources.
- Oversaw the organization and shelving of library materials to ensure ease of access.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Prepared and maintained displays and displayed cases.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Implemented and monitored compliance with library policies and procedures.
- Sorted books, publications, and other items according to established procedures.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Monitored student activities during study periods in the library space.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Maintained records of items received, issued and returned.
- Organized book displays promoting various topics or authors.
Customer Relationship Consultant III
US Bank
Nashville, Tn
- Engaged with customers to understand and resolve issues and answer product questions
- Documented compliance with company policies and procedures and wrote sales reports daily
- Reviewed activities regularly to identify opportunities for improvement
- Utilized downtime to perform routine tasks, preventing service delays
- Supported operations with consistent maintenance and updates of corporate files and records
- Met and exceeded daily service quality and performance goals
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Fairfield High School
Fairfield, Ohio06.1978
Skills
- Administrative support
- Attention to detail
- Time management
- Task prioritization
- Effective communication
- General ledger maintenance
- Customer relations
- Confidential document control
- Data inputting
- Transaction entry
- Bank statement reconciliation
- Self-Directed
- Friendly, positive attitude
- Dependable and responsible
- Computer skills
Timeline
Library Media Assistant
Warren County School District
02.2022 - Current
Customer Relationship Consultant III
US Bank
High School Diploma -
Fairfield High School
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