Deborah Phillips
Hemet,CA
Summary
Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food Delivery Driver
Uber Eats
Hemet
07.2024 - Current
- Loaded and unloaded delivery vehicles with food items.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Ensured that the correct order was delivered to the customer.
- Complied with company policies related to safe driving practices and procedures.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Handled cash payments from customers for delivery orders.
- Provided excellent customer service throughout the delivery process.
- Documented time of delivery to record completion of order.
- Carried food in insulated bags to maintain hot or cold temperature.
- Presented customers with bills and receipts to collect payment for delivered food.
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
Backup and Cashier
76 Gas Station
Hemet
03.2022 - 04.2022
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Bath and Body Works Sales Associate
Bath and bath works
Hemet
11.2021 - 01.2022
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Ice Cream reseller
Treat Trolley
Hemet
12.2018 - 12.2020
- Managed day-to-day operations including ordering, stocking, pricing, invoicing, shipping and receiving activities.
- Negotiated contracts with vendors for the purchase of goods or services.
- Developed and implemented strategies to increase sales of products.
- Identified customer needs, developed solutions, and negotiated prices.
- Generated reports on sales performance and customer feedback.
- Monitored stock levels to ensure adequate supply of items available for sale.
- Promoted exceptional customer experience through strong interpersonal skills and prompt issue resolution.
- Identified customer needs and presented value-added solutions to secure sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
GED -
Helen Hunt Jackson Alternative High School
Hemet, CA12.2014
Skills
- Customer Service
- Floor Sales
- Sanitation
- Cleaning Experience
- Custodial Experience
- Computer Skills
- Upselling
- POS
- Cashiering
- GPS Navigation
- Delivery Coordination
- Payment handling
- Safe Food Handling
- Order Verification
- Customer Communication
- Payment Collection
- Delivery confirmations
- Proper food temperatures
- Flexible Schedule
- Time Management
- Clean Driving Record
- Heavy Lifting
- Dedicated Team Player
- Good Driving Record
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Food Delivery Driver
Uber Eats
07.2024 - Current
Backup and Cashier
76 Gas Station
03.2022 - 04.2022
Bath and Body Works Sales Associate
Bath and bath works
11.2021 - 01.2022
Ice Cream reseller
Treat Trolley
12.2018 - 12.2020
GED -
Helen Hunt Jackson Alternative High School