Deborah Pierre
Randolph,MA
Summary
Reliable Cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Fulfillment , Guest Assistance and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Nursing Intern
Codman Square Health Center
04.2024 - Current
- Collaborated with fellow interns to develop a streamlined patient handoff process, reducing errors and increasing efficiency.
- Participated in quality improvement initiatives, resulting in more effective nursing care practices within the unit.
- Maintained a safe environment for both staff and patients by adhering to infection control protocols.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Monitored patient vital signs and reported any changes to nursing staff.
Customer Service Associate Cashier
Target
08.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
Walmart
01.2023 - 06.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Member
Wendys Fast Food
11.2021 - 01.2022
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
High School Diploma -
Randolph High School
Randolph, MA06.2024
Certificate : Nursing Assistant , BLS) - Certified Nursing Assistant
K&K Healthcare Training Center
Brockton, MA04.2024
Skills
- Data entry proficiency
- Strong Work Ethic
- Building rapport
- Professional Appearance
- Team Collaboration
- Customer Support
- Problem Resolution
- Refunds and exchanges
- Cross-Functional Team Collaboration
- Safety Regulations
- Guest Services
- Product and service solutions
- Multi-Line Phone Systems
- Customer Service
- Complex Problem-Solving
- Customer Assistance
- Inventory Stocking
- Payment Collection
- Payment Processing
- Cash Handling
- Customer Relations
- Product Location
- Training and mentoring
- Multitasking
- Continuous Improvement
- Customer service excellence
- Adaptable and Flexible
- Teamwork and Collaboration
- Written Communication
- Organizational Skills
Languages
haitian creole
Native or Bilingual
Timeline
Nursing Intern
Codman Square Health Center
04.2024 - Current
Customer Service Associate Cashier
Target
08.2023 - Current
Customer Service Representative
Walmart
01.2023 - 06.2023
Crew Member
Wendys Fast Food
11.2021 - 01.2022
High School Diploma -
Randolph High School
Certificate : Nursing Assistant , BLS) - Certified Nursing Assistant
K&K Healthcare Training Center
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