Deborah
Wheelersburg,OH
Summary
Dynamic customer service professional with extensive experience at Wheelersburg Animal Hospital, excelling in problem resolution and client relations. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in data entry and appointment scheduling, contributing to improved operational efficiency and loyalty.
Overview
14
14
years of professional experience
Work History
CSR
Wheelersburg Animal Hospital
09.2025 - Current
- Assisted clients with inquiries and appointment scheduling, ensuring excellent customer service experiences.
- Handled patient records and data entry using veterinary practice management software.
- Supported veterinary staff in preparing examination rooms and managing inventory of medical supplies.
- Communicated effectively with pet owners regarding treatment plans and follow-up care instructions.
- Maintained a clean and organized front desk area to enhance operational efficiency.
- Adapted quickly to changing schedules and urgent requests in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Supervisor
RapidFire Pizza
09.2023 - 08.2025
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained new employees on operational procedures and best practices for equipment use.
- Monitored team performance to maintain productivity levels and improve workflow processes.
- Conducted regular inspections to identify areas for improvement in operations and safety measures.
- Banking, Inventory and ordering.
- Resolved employee conflicts through effective communication and conflict resolution strategies.
Front Desk Agent
Comfort Inn
08.2011 - 08.2023
- Managed guest check-in and check-out processes, ensuring seamless arrival and departure experiences.
- Addressed guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Coordinated room assignments and special requests, optimizing guest accommodations for personalized service.
- Maintained accurate records of reservations and room availability using property management software.
- Monitored lobby area to maintain a welcoming atmosphere while ensuring security protocols were followed effectively.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
High School Diploma -
Wheelersburg High School
Wheelersburg, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft Office Suite
- Staff training
- Clerical support
- Filing
- Multi-line phone talent
Accomplishments
I use to volunteer as an EMT.
Timeline
CSR
Wheelersburg Animal Hospital
09.2025 - Current
Supervisor
RapidFire Pizza
09.2023 - 08.2025
Front Desk Agent
Comfort Inn
08.2011 - 08.2023
High School Diploma -
Wheelersburg High School