Deborah Pleasant
Richmond,Virginia
Summary
Compassionate customer service/caregiver professional who possesses a gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Caregiver
01.2018 - 10.2023
- Provided home care for elderly stepfather
- Assisted with his day-to-day task
- Setup his doctor’s appointments
- Provided transportation to take him to and from doctor’s appointments
- Fixed and provided three meals three times a day
- Assisted him with dressing
- Cleaned his room and bathroom.
Caregiver
Care by Professionals/Public Partnerships
12.2013 - 12.2017
- Responsible for supervising and ensuring the patient is safe
- Gave patient a bath
- Fixed and provided breakfast, lunch and dinner for the patient
- Kept the patient groomed (washed and combed hair)
- Setup patient’s doctor’s appointments
- Took the patient to and from doctor’s appointments
- Helped patient walk to and from the bathroom
- Took patients vitals (blood pressure, temperate, weight and blood sugar)
- Cleaned the patient’s room and bathroom.
Caregiver
07.2008 - 12.2013
- Provided home care for my elderly mother
- Assisted with her day-to-day task
- Setup patient’s doctor’s appointments
- Provided transportation to take her to and from doctor’s appointments
- Fixed and provided three meals three times a day
- Assisted her with dressing
- Cleaned her room and bathroom.
Tutor
Chimborazo Elementary School (City of Richmond)
09.2002 - 07.2008
- Responsible for ensuring all students are safe and providing tools to aide in the student’s ability to learn
- Assisted teacher(s) in the classroom
- Assisted students in Voyager reading stations
- Recorded tests scores on Matrix
- Sorted and graded students work
- Use the copy machine efficiently to make copies for students
- Distributed lesson plans
- Proctored for Testing
- Selected reader for “Happy Smiles” with Angie Miles.
Assistant Caterer
Jose’s Lunch and Snack
07.1995 - 09.2002
- Aiding in the organization of a small business in order to give satisfactory service to customers
- Organized, file, and copied all important documentation
- Answered phones
- Assisted with order taking and deliveries
- Assisted in meal preparation
- Provided excellent service to clients.
Junior Assistant Manager
Deb’s Retail Shop
08.1993 - 07.1995
- Provided fast and friendly service while being accountable for the stores image and sales
- Known for excellent customer service and complaint resolution
- Assisted with setting up display windows and floor
- Recorded daily log
- Provided fast efficient service to customers
- Assisted with layaway, stocking and marked down merchandise
- Worked with cash flow on register drop of.
Policy Identifier
Crestar Mortgage Corporation
11.1992 - 08.1993
- Identified policies using the CRT according to the loan number, name and street address
- Sorted and filed policies
- Answered and direct calls to designated employees
- Faxed and mailed payoff request.
Administrative Assistant
Nations Banc Mortgage Corporation
08.1992 - 11.1992
- Setup new loans
- Copied loan packages and appraisals for the processors
- Ordered credit reports and appraisals
- Maintained switchboard.
Daycare Assistant
Pleasant’s Daycare
08.1987 - 08.1992
- Managed filing and copying all paperwork
- Answered phones
- Supervised infants and toddlers
- Interacted with the children during games and activities
- Provided tender love and care.
Trace Clerk
The Hartford Insurance Company
10.1985 - 08.1987
- Traced policies for requestors
- Provided the requestors with information or policies needed
- Sorted and filed mail in numerical order
- Answered phones.
File Clerk
East Manor Adult Home
07.1983 - 03.1985
- Managed the filing of documentation
- Kept patients records in order and up to date
- Copied all documents
- Answered phones
- Established an extraordinary rapport with the residents.
Education
Associate of Arts -
University of Phoenix
02.2012
High School Diploma -
Armstrong High School
06.1983
Skills
- Customer Support
- Time Management
- Case Management
- Records Maintenance
- Problem-Solving
- Verbal and Written Communication Skills
- Ability to adapt and work well under pressure
- Leadership experience
- Strong interpersonal communication and business skills
- First-hand experience with children
- First-hand experience with elderly
- Secretary skills
- Basic Housekeeping
- Care Plan Adherence
- Mobility Assistance
- ADL Assistance
- HIPAA Compliance
- Meal Preparation
Certification
Geriatric Nursing Assistant Certificate, March 1988
References
References available upon request
Timeline
Caregiver
01.2018 - 10.2023
Caregiver
Care by Professionals/Public Partnerships
12.2013 - 12.2017
Caregiver
07.2008 - 12.2013
Tutor
Chimborazo Elementary School (City of Richmond)
09.2002 - 07.2008
Assistant Caterer
Jose’s Lunch and Snack
07.1995 - 09.2002
Junior Assistant Manager
Deb’s Retail Shop
08.1993 - 07.1995
Policy Identifier
Crestar Mortgage Corporation
11.1992 - 08.1993
Administrative Assistant
Nations Banc Mortgage Corporation
08.1992 - 11.1992
Daycare Assistant
Pleasant’s Daycare
08.1987 - 08.1992
Trace Clerk
The Hartford Insurance Company
10.1985 - 08.1987
File Clerk
East Manor Adult Home
07.1983 - 03.1985
Associate of Arts -
University of Phoenix
High School Diploma -
Armstrong High School