DEBORAH POLK PEACOCK
Anniston,AL
Summary
Patient-focused Director of Nursing offering 20-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
39
39
years of professional experience
Work History
Director of Nursing
The Social At Vining
Atlanta, GA067
06.2021 - Current
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Planned and assigned workload to 35-person nursing staff to direct patient care.
- Evaluated work performance of 35 nursing personnel to determine wage increases and implement discipline.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Performed rounds to observe care and interview staff, residents and families.
- Recruited and developed 15 quality individuals to develop accountable top quality staff.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Used Nexus to maintain department budgets and record expenses.
- Identified department issues to recommend corrective actions.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
DIRECTOR oF NURSING
CONNECTIONS CSP
Wilmington, DE
09.1985 - 02.2019
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Evaluated work performance of 200 nursing personnel to determine wage increases and implement discipline.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Planned and assigned workload 125-person nursing staff to direct patient care.
- Identified department issues to recommend corrective actions.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Recruited and developed over 200 quality individuals to develop accountable top quality staff.
- Used NexGen to maintain department budgets and record expenses.
- Reviewed and evaluated test results to suggest care and treatment options.
- Direct day-to-day administrative and operational functions for 8 Sites with over 2000 Clients providing guidance and leadership to over 200 employees across more than 8 departments.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed policies and procedures for effective pharmacy management.
- Assessedmetrics and adjusted operational plans to uphold quality standards.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Organized and facilitated 8 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Associate of Science - NURSING
Delaware Technical And Community College - Owens
Georgetown, DE05.2001
Associate of Science - HUMAN SERVICE
Delaware Technical And Community College - Owens
Georgetown, DE05.1982
Skills
- Service Rates Establishment
- Employee Training Program
- Data Analysis
- Employee Performance Evaluations
- Financial Operations Oversight
- In-service Programs
- Medical Condition Coding Software
- Employee Work Scheduling
- Service Utilization Improvements
- Operational Records Maintenance
- Budget Planning
- Risk Management
- Information Systems Development
- Employee Recruitment and Hiring
- Policy and Program Development
- Expenditure Authorization
- Employee Supervision
- Verbal and Written Communication
- Financial Reporting Coordination
- Process Implementation
- Critical Thinking
- Time Management
- Budget Development
- Operating Plans Development
- Epic Systems
- Interdepartmental Functions Coordination
- Decision Making
- Resource Allocation
- Patient Care Assessment
- Patient Advocacy
- Emergency Readiness
- Medical Programs Implementation
- Diagnostic Services Monitoring
- Compliance Advisory
- Accreditation Coordination
- Risk Mitigation
- Organizational Goal Development
- Rehabilitation Programs
- Health Information Systems
- Community-based Educational Programs
- Medicare Compliance
- HIPAA Guidelines
- Performance Monitoring
- Facility Inspections
- Quality Assurance Controls
- Facility Oversight
- Administrative Staff Supervision
- Problem Resolution
- Stakeholder Coordination
- Resource Monitoring
- Clinical Staff Management
- Utilization Management
- Codes Compliance
- Risk Analysis
- Nursing Operations Management
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Flexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsCareer advancementWork-life balanceTimeline
Director of Nursing
The Social At Vining
06.2021 - Current
DIRECTOR oF NURSING
CONNECTIONS CSP
09.1985 - 02.2019
Associate of Science - NURSING
Delaware Technical And Community College - Owens
Associate of Science - HUMAN SERVICE
Delaware Technical And Community College - Owens
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