Deborah Polta
Troy
Summary
Dedicated Fast Food professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
44
44
years of professional experience
Work History
Director of Operations
Food's Ltd., DBA Arby's
01.1988 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Area Supervisor
Burger King
06.1979 - 11.1987
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Temple High School
Temple, TX05.1980
Skills
- Constructive Feedback
- Motivational Leadership
- Quality Assurance
- Accounts Payable and Accounts Receivable
- Performance Analysis
- Overseeing Personnel
- Cost Control
- P&L Administration
- Job Assignments
- Budget Controls
- Business Policies and Procedures
- Inventory Tracking and Management
- Performance Monitoring and Evaluation
- Overseeing Fundraising
- Operational Excellence
- Manage Operations
- Price Structuring
- P&L Responsibility
- Directing Team Members
- Payroll Administration and Timekeeping
candle making
Candle making
Wood crafts/ Photo crafts
crosses
Timeline
Director of Operations
Food's Ltd., DBA Arby's
01.1988 - Current
Area Supervisor
Burger King
06.1979 - 11.1987
High School Diploma -
Temple High School
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