Deborah Provence

Areas of Responsibility:

To provide assistance to the Product Specialists while maintaining efficiency and order in the administrative activities of the Engineering Department.

Specific Duties and Responsibilities:

General Office Duties:

· General customer service. Cover switchboard and route calls appropriately

· Process outgoing mail & take to the post office daily

· Order office supplies as necessary for Engineering Department

· Handle printing and distribution of Pre-printed Inventory Tags prior to Physical Inventory each year

· Document procedures & SOP's

Engineering Department Duties:

· Distribute incoming mail to Engineering Department

· Assign Project Numbers for Engineering Projects in CRM

· Enter Designer’s/Product Specialist’s applied Project time in CRM weekly

· Maintain Drawing Release logs

· Print and release drawings (new & revisions) to Production Control & Dallas Shop

· Prepare bid packages for outside vendors

· Provide drawing prints for others as requested

· Convert AutoCad drawings to PDF & transmit to remote Plants, Outside Manufacturers

· Maintain Drawing scan files on LAN

· Convert Logbook Data Sheets to PDF & file

· Prepare Operating & Instruction Manuals, create electronic versions & distribute

· Locate and scan old blueprints/microfilms to PDF and file

· Maintain wide format printer & postage meter, order supplies & postage as needed

· Log Test Samples & Test Reports to Lab Test Database in CRM & on LAN

• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• * Supervision, training, scheduling of cashiers, customer service, credit cards, greeters, and PBX operators

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Championed the adoption of a modular design approach, significantly reducing code complexity while improving maintainability.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Optimized website SEO through proper use of meta tags, keywords, and semantic markup.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Maintained accurate records of sales and financial transactions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Supervision, training, scheduling of cashiers, customer service, credit cards, greeters, and PBX operators

• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Assisted with hiring, training and mentoring new staff members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Assisted in recruiting, hiring and training of team members.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.