Deborah Raiche
Administrative Assistant
Boiling Springs,SC
Summary
Dedicated professional with extensive knowledge and experience in delivering exceptional customer and patient care. Proven ability to enhance support and satisfaction while maintaining high standards of safety and accuracy. Committed to teamwork and collaboration to achieve organizational goals. Authorized to work in the US for any employer.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Andwell Health Partners
06.2023 - 2025
- Ensured precise maintenance of patient information through effective EMR system management.
- Maximized operational flow by scheduling appointments using various phone lines.
- Provided timely assistance and information to callers by directing incoming calls efficiently.
- Managed appointment scheduling to optimize provider availability and enhance patient flow.
- Coordinated communication between departments, ensuring timely information exchange for operational efficiency.
- Developed and maintained filing systems to improve document accessibility and organization.
- Trained new staff on administrative procedures, fostering a collaborative team environment.
- Implemented office supply inventory system, reducing excess costs through efficient resource management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Chemical Dependency/ Mental Health Unit Secretary
SSM Health St. Mary's Hospital
12.2020 - 07.2023
- Obtained insurance verification to facilitate patient admissions.
- Built and maintained comprehensive patient charts for accurate record-keeping.
- Provided community resources to support patient needs effectively.
- Oversaw secretarial staff across mental health and child mental health units.
- Coordinated patient transport to other departments during staffing shortages.
- Held CPI Certificate in proper patient restraint procedures for safety compliance.
Patient Access Representative
St.Mary's Hospital
12.2019 - 2023
- Assisted patients with appointment scheduling and insurance verification processes.
- Facilitated efficient patient check-in procedures to enhance overall experience.
- Coordinated communication between patients and medical staff regarding necessary documentation.
- Maintained accurate patient records using electronic health record systems.
- Ensured compliance with hospital policies for patient access and confidentiality standards.
- Trained new team members on operational workflows and customer service best practices.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Radiology internal scheduler
Central Maine Medical Center
06.2015 - 12.2019
- Coordinated scheduling for patient appointments, optimizing staff availability and resource allocation.
- Assisted in managing daily operations of clinical departments, ensuring efficient workflow and adherence to protocols.
- Maintained accurate scheduling records using electronic health record systems to support patient care delivery.
- Communicated effectively with medical staff to resolve scheduling conflicts and prioritize urgent needs.
PSR - Patient Service Representative
Central Maine Medical Center
12.2018 - 2019
- Managed multiple phone lines to ensure prompt patient communication.
- Processed medication refill requests with provider efficiently.
- Executed general office duties to support daily operations.
- Updated EMR and entered data to maintain accurate patient demographics.
Secretary - Registrar ER
Central Maine Medical Center
06.2014 - 2019
- Managed scheduling and coordination of appointments for medical staff and patients.
- Maintained patient records with attention to confidentiality and accuracy.
- Assisted in the preparation of correspondence, reports, and other documents.
- Streamlined communication between departments to enhance operational efficiency.
- Collaborated with healthcare providers to support patient care initiatives effectively.
- Contributed to team meetings by providing insights on workflow enhancements and best practices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Patient Access Specialist
Central Maine Medical Center
05.2013 - 12.2014
- Assisted patients with registration processes to ensure accurate information collection.
- Utilized electronic health record systems to manage patient data efficiently.
- Coordinated insurance verification and authorizations for seamless patient service.
- Provided support to clinical staff by managing appointment scheduling effectively.
Customer Service Specialist (CSP)
H&R Block
12.2006 - 05.2012
- Assisted clients in navigating tax preparation processes and software tools.
- Resolved customer inquiries efficiently, ensuring a positive service experience.
- Educated clients on tax filing requirements and available services for optimal compliance.
- Processed client documents accurately, maintaining confidentiality and data integrity.
Salon Assistant Manager/ Cosmetologist
JCPenney
08.1990 - 09.1995
Education
Business Management - Business Administration
Hesser College
Concord, NHAccounting - Associate's degree
Kaplan University
Lewiston, ME05.2014
Accounting & Medical - Certificate
Kaplan University
Concord, NH04.2010
Skills
- Cash handling and data entry
- Microsoft Office proficiency
- Medical office administration
- Customer service and support
- Insurance verification and billing
- Organizational and time management
- Leadership and team management
- Medical records management
- HIPAA compliance expertise
- Clerical support
- Multiple EMR platforms
Additional Information
- Skills
- Administrative Assistant
- Matrixcare
- Genesis
- Electronic fax processing
- Customer ServicePatient chart Data Entry, filing
- Compilation Type 65 wpm
- 10 key Microsoft Office- all applications
- Outlook Express Medical Terminology
- Scheduling: Ultrasound & CAT Scan Scheduling Interventional Radiology procedures, guided biopsies.
- Centricity, Kronos, Mosaic, Power Procedure scheduling & procedure chart, First Net, Iron Mountain, requirements, chart set up, Cerner. medication reviews on all patients.
- Emergency Room, Labratory, Pre-Admission Testing, Same - day surgery experience.
Timeline
Administrative Assistant
Andwell Health Partners
06.2023 - 2025
Chemical Dependency/ Mental Health Unit Secretary
SSM Health St. Mary's Hospital
12.2020 - 07.2023
Patient Access Representative
St.Mary's Hospital
12.2019 - 2023
PSR - Patient Service Representative
Central Maine Medical Center
12.2018 - 2019
Radiology internal scheduler
Central Maine Medical Center
06.2015 - 12.2019
Secretary - Registrar ER
Central Maine Medical Center
06.2014 - 2019
Patient Access Specialist
Central Maine Medical Center
05.2013 - 12.2014
Customer Service Specialist (CSP)
H&R Block
12.2006 - 05.2012
Salon Assistant Manager/ Cosmetologist
JCPenney
08.1990 - 09.1995
Business Management - Business Administration
Hesser College
Accounting - Associate's degree
Kaplan University
Accounting & Medical - Certificate
Kaplan University
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