Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Ramirez

West Melbourne,FL

Summary

Dynamic and detail-oriented Guest Service Representative with a proven track record at Radisson Resort at the Port. Expert in issue resolution and guest relations, enhancing customer satisfaction through exceptional service. Skilled in payment processing and adept at fostering loyalty, contributing to increased repeat business and a welcoming atmosphere.

Overview

2026
2026
years of professional experience

Work History

Sales

Palm Casual
2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Contributed to increase in repeat business by developing strong relationships with guests.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.

Guest Service Representative

Cocoa Beach Suites
2019 - 2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Contributed to increase in repeat business by developing strong relationships with guests.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.

Guest Service Representative

Radisson Resort at the Port
2015 - 2020
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Collaborated with marketing team to promote special offers and packages, driving occupancy rates.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Improved team efficiency with thorough training on customer service protocols.
  • Streamlined reservation handling, significantly reducing wait times for guests.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Assisted guests with variety of services and local attraction information.
  • Managed check-in and check-out procedures for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Maintained accurate and up-to-date records of guest information.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Education

Associate Degree -

Brevard Community College
Melbourne Campus

High School Diploma - General Studies

Satellite High School
Satellite Beach, FL
1984

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Financial transactions
  • Payment processing
  • Complaint handling
  • Reservation processing
  • Property security
  • Verbal and written communication
  • Shift change management
  • Check-in coordination
  • Cash handling experience
  • Guest experiences
  • Clear communication
  • Multitasking Abilities
  • Organizational skills
  • Teamwork and collaboration
  • Office support
  • Problem-solving
  • Multitasking

Timeline

High School Diploma - General Studies

Satellite High School

Sales

Palm Casual
2023 - Current

Guest Service Representative

Cocoa Beach Suites
2019 - 2020

Guest Service Representative

Radisson Resort at the Port
2015 - 2020

Associate Degree -

Brevard Community College

Similar Profiles

CREATE PROFILE