Deborah Ramirez-Lucio
Edinburg,TX
Summary
Hardworking Department Secretary bringing extensive experience in administrative support along with exceptional verbal and written communication skills. Adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Department Secretary
STHS
Edinburg, TX
03.1998 - Current
- Maintained an efficient workflow by prioritizing tasks based on urgency.
- Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
- Updated departmental databases with current information on a timely basis.
- Created spreadsheets using Microsoft Excel to track financial data.
- Provided customer service assistance to clients visiting the office or calling in.
- Handled confidential information in a professional manner at all times.
- Managed computer database and physical department records.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Prepared and maintained filing systems, ensuring accuracy of records.
- Answered and directed incoming calls to appropriate personnel.
- Assisted in the preparation of reports, documents, presentations and correspondence.
- Greeted visitors, ascertained their needs and directed them to the appropriate staff member.
Education
Certified Medical Assistant - Certified Medical Assistant
SACMADA
McAllen, TX08-1986
Some College (No Degree) - Clinical Psychology
South Texas College
Mcallen, TXSkills
- Bookkeeping skills
- Logistics Coordination
- Visitor relations
- Verbal Communication
- Scheduling appointments
- Insurance Verification
- Clerical Support
- Office Administration
- Administrative Support
- Customer Service
- Appointment Coordination
- Data Entry
- Sensitive material handling
- Electronic Records Management
- Professionalism
- Records Management Systems
- Administrative Procedures
- Organizing and Categorizing Data
- Interpersonal Communication
- Time management abilities
Certification
Certified Medical Assistant
CPR
CPI
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Department Secretary
STHS
03.1998 - Current
Certified Medical Assistant - Certified Medical Assistant
SACMADA
Some College (No Degree) - Clinical Psychology
South Texas College
Certified Medical Assistant
CPR
CPI
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