Deborah Richardson
Las Vegas,NV
Summary
Authorized to work in the US for any employer Organized hardworking and dependable candidate successful at managing multiple priorities dedicated and passionate job seeker eager to secure an entry-level Customer Service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Lead Store protection specialist
s DISCOUNTS
04.2021 - 04.2022
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Completed incident reports and activity logs for accurate, current records.
Customer Service Representative
Wayfair
05.2022 - 07.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized customer service software to manage interactions and track customer satisfaction.
PCA Personal Care Assistant
Angels Home Health Care
05.2019 - 12.2020
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep, and eating patterns in medical records
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High school diploma - undefined
Canyon Springs High School And The Leadership
Skills
- Development in any professional field
- Active Learning
- Creative Solutions
- Good Communication Skills
- Learning Strategies
- Store Operations
- Basic First Aid
- Crime Prevention
- Suspicious Activity Surveillance
- Customer Experience
- Shipment Procedures
- Team Meetings
- Cash Register Operations
- Customer Monitoring
- Report Creation
- Credit Card Payment Processing
- Sales Expertise
- Order Fulfillment
- Account Management
- Retail Sales Customer Service
- Microsoft Excel
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
Timeline
Customer Service Representative
Wayfair
05.2022 - 07.2022
Lead Store protection specialist
s DISCOUNTS
04.2021 - 04.2022
PCA Personal Care Assistant
Angels Home Health Care
05.2019 - 12.2020
High school diploma - undefined
Canyon Springs High School And The Leadership