Summary
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
DEBORAH RIGAN

DEBORAH RIGAN

Chicago,Illinois

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Diamond Specialist

M.Geller
  • Provide customer service to stores and independent clients
  • Service calls for Major jewelry chains and provide them with special order diamond calls
  • Service custom service company
  • Take orders and make custom jobs from design to shipping
  • Service private customers
  • Help customer choose wedding bands, engagement rings, etc
  • Provide CAD Design, Wax and finished items
  • Grade diamonds, write appraisals for customers
  • GIA Certified

Project Coordinator

GM Casting House
  • In charge of Major account
  • With my customer Service skills and jewelry resources was able to provide better service and therefore increased business by 30%
  • Was in charge of at least 20 projects a day from start to finish
  • Each job consisted of CAD design, Wax, Stones, casting, and finishing
  • Was able to provide company with various companies that would save us money with stones and findings
  • Very good at multitasking and keeping everything organized
  • Very efficient at any job I do.

Office Manager

Gregg Helfer, Ltd.
  • Prepare correspondence, document and file invoices of various diamond sales and purchases
  • Create client database
  • Maintain ledger book and computer record of bank deposits using QuickBooks, power point and lotus
  • Post and pay monthly bills for various company invoices
  • Track and file monthly Illinois sales tax
  • Reconcile monthly bank statements
  • Sell and invoice diamonds and finished fine diamond jewelry
  • Answer phones and assist customers with various diamond needs
  • Cold call potential customers on a daily basis
  • Handle various administrative duties, such as filing, faxing, copying, and mailing out daily and monthly correspondence
  • Help customer with problems that may arise from their purchases
  • Stay and handle all office duties and customer jobs while owners are out of town
  • Prepare payroll every two weeks
  • Able to accomplish multiple tasks
  • Prepare and set up everything for trade shows all over Midwest.

OFFICE MANAGER/ADMINISTRATIVE ASSISTANT

Dimend Scaasi/Gottesman Diamond Corp.
  • Prepare correspondence, document and file invoices of diamond sales and purchases
  • Create and reconfigure client database
  • Received cash and check receipts, maintain ledger book and computer record of bank deposits
  • Write and distribute employee checks
  • Track and file monthly Illinois Sales Tax
  • Reconcile monthly bank statements for both companies
  • Sell and invoice diamonds and jewelry
  • Answer phones, greet and assist customers with various diamond purchases
  • Handle administrative duties, such as filing, faxing, copying, and mailing
  • Check and confirm all incoming orders of diamonds
  • Help customers over the phone with various diamond needs
  • Take inventory of merchandise every two months
  • Help with composition of company policy booklet and procedures for new hires
  • Handle most travel and personal information for owner of company.

OFFICIAL SPANISH COURT INTERPRETER

Circuit Court of Cook County
  • Provided written and oral translations for lawyers and defendants
  • Provided interpreter services for in court defendants
  • Worked with many different types of people and provided them with information.

Education

ACCREDITED JEWELRY PROFESSIONAL -

Gemological Institute of America
Carlsbad, CA
10.2004

ASSOCIATES/INTERNATIONAL BUSINESS -

National-Louis University
Chicago, Illinois
06.2002

Skills

  • Bilingual/Bicultural
  • Fluent in Spanish language
  • Knowledge of WordPerfect, Microsoft Works, Outlook, Excel, PowerPoint, Printshop, Print Master, Spreadsheet, Quickbooks Pro, FedEx Ship, Palm Desktop, Desk Scan II, Diamond Pro, Various other diamond programs
  • Good typing skills
  • Able to handle and complete multiple tasks
  • Quality Assurance
  • Expert Problem Solving
  • Quality Assessment
  • Remote Office Availability
  • Problem-Solving
  • Customer Service
  • Good Telephone Etiquette
  • Data Entry

Languages

Spanish
Native or Bilingual

Timeline

Diamond Specialist

M.Geller

Project Coordinator

GM Casting House

Office Manager

Gregg Helfer, Ltd.

OFFICE MANAGER/ADMINISTRATIVE ASSISTANT

Dimend Scaasi/Gottesman Diamond Corp.

OFFICIAL SPANISH COURT INTERPRETER

Circuit Court of Cook County

ACCREDITED JEWELRY PROFESSIONAL -

Gemological Institute of America

ASSOCIATES/INTERNATIONAL BUSINESS -

National-Louis University

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DEBORAH RIGAN