DEBORAH ROBINSON

• Analyzed problematic areas to provide recommendations and solutions
• Created and developed detailed work plans to decrease overtime and increase profitability
• Implemented practices and procedures to reduce expenditures and increase savings
• Work with multi physician practices and solo practices

Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Credentialing
• Maintain compliance with CLIA, OSHA and HIPAA regulatory agencies
• Established and maintained policy and procedure manual
• Performed contract negotiation, fee schedule updates
• Reduced financial inconsistencies by performing chart and billing audits, and working with staff of 15 to resolve problem claims
• Increased reimbursement through HEDIS/MIPS training and tracking
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Trained physician offices via webinars using HEDIS measures and CCM dashboard
• Worked with clinics and/or ACO on CCD load validations
• Project Manager for large New York State (ACO) clinic system (GBUACO)
• Project Manager for 2 other smaller organizations
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.

• Boosted staff morale by offering constructive feedback and specific direction
• Provided outstanding support to staff of 16 which helped improve process flow and boosted efficiency
• Developed policies and procedures for effective practice management
• Assessed processes and procedures, complying with CLIA, OSHA, and HIPAA
• Ordered all office supplies, maintained inventory levels.
• Consulted with healthcare professionals on business decisions.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Enhanced operational effectiveness, emphasizing cost containment
• Resolved clinical-administrative problems to ensure high employee morale and professional clinic atmosphere

• Analyzed problematic areas to provide recommendations and solutions
• Created and developed detailed work plans
• Implemented practices and procedures to reduce expenditures and increase savings.

• Opened new paperless practice
• Provided billing service for practice
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Created and implemented organizational policies and procedures.
• Trained newly hired team members on office procedures and computer system.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided supervision and management to team of support personnel.
• Liaison and point of contact for all communications between hospitals, health plans, insurance companies and regulatory bodies
• Consulted with healthcare professionals on business decisions.
• Left this practice after it was set up due to mother's terminal illness.

• Opened new paperless practice
• Served as HIPAA Compliance Officer
• Consulted with healthcare professionals on business decisions.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Created and implemented organizational policies and procedures.
• Trained interns and newly hired team members on office procedures and computer system.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Developed policies and procedures for effective practice management.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

• 3.7 GPA