Deborah Robinson
Hazel Crest,IL
Summary
Priority-driven Clinical Care Manager proudly offering many years' experience interviewing patients to obtain health information and maintaining accurate records and detailed reports. Energetic professional willing to take the time to explain treatments, medications, procedures, and care instructions to patients. Promoting effective team building and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Care Manager
Kenneth Young Center
Elk Grove Village , IL
2023.11 - Current
- Coordinated communication between physicians, nursing staff, patients, and families to facilitate the delivery of healthcare services.
- Acted as a liaison between various departments within the organization when resolving issues related to patient care.
- Developed educational materials regarding best practices in clinical care management for use by staff members.
- Conducted regular meetings with multidisciplinary teams to ensure quality of patient care.
- Reviewed medical records in order to identify potential areas of improvement in care delivery methods.
- Developed and implemented patient care plans based on physician orders, assessments, and evaluations.
- Liaised between patients and physicians, initiating discussions regarding care.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
Care Coordinator
Maxim Health/County Care
Chicago , IL
2020.03 - 2023.09
- Responded promptly to inquiries from patients regarding their care plans.
- Educated clients on available resources and services within their communities.
- Provided case management services to ensure the delivery of quality care.
- Maintained accurate client records in accordance with agency policies and procedures.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Conducted initial assessments and evaluations of patient's needs.
- Scheduled appointments for clients with appropriate medical specialists.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Care Coordinator
Catholic Charities
Harvey , IL
2018.01 - 2020.02
- Educated clients on available resources and services within their communities.
- Provided case management services to ensure the delivery of quality care.
- Provided emotional support to patients dealing with difficult health issues.
- Conducted initial assessments and evaluations of patient's needs.
- Scheduled appointments for clients with appropriate medical specialists.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Assessed safety risks associated with living environments or activities of daily living.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Clinical Case Manager
Family Christian Health Center
Harvey , IL
2012.07 - 2018.01
- Participated in continuing education classes related to Case Management and Mental Health topics.
- Responded quickly and effectively when contacted by outside agencies or referral sources regarding assigned cases.
- Collaborated with interdisciplinary team members to develop treatment plans for clients.
- Developed strategies to assist clients in developing independent living skills.
- Assisted clients in identifying available community resources such as housing options, transportation assistance, employment opportunities.
- Maintained accurate records of client information in accordance with HIPAA regulations.
- Monitored client progress towards meeting goals and objectives in treatment plan.
- Actively participated in weekly staff meetings to discuss best practices for clinical interventions.
- Coordinated care between multiple providers including psychiatrists, psychologists, nurses, physicians, and other professionals as needed.
- Developed and maintained relationships with community resources and service providers.
- Advocated on behalf of clients to secure necessary services and support.
Education
Bachelor of Science - Healthcare Management
Brown Mackie College
Merrillville, IN2015-05
Skills
- Patient Management
- Clinical Supervision
- Patient Assessments
- Effective customer communication
- Patient Interviews
- Discharge Planning
- Case Management
- Detailed records and reporting
- Care Coordination
- Behavioral Health
- Medical Records Management
- Healthcare management
Certification
- CPR certified 2/2022
Timeline
Clinical Care Manager
Kenneth Young Center
2023.11 - Current
Care Coordinator
Maxim Health/County Care
2020.03 - 2023.09
Care Coordinator
Catholic Charities
2018.01 - 2020.02
Clinical Case Manager
Family Christian Health Center
2012.07 - 2018.01
Bachelor of Science - Healthcare Management
Brown Mackie College
- CPR certified 2/2022
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