Deborah Robinson
Sacramento,CA
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
2026
2026
years of professional experience
Work History
Actor
American Immersion Theater
07.2023 - Current
- Deliver compelling performances in diverse roles, enhancing audience engagement and experience.
- Maintain professionalism during high-pressure situations, ensuring seamless execution of performances.
- Collaborate with directors and other cast members to refine performances.
- Utilize physical and vocal techniques to portray characters on stage.
- Participate in rehearsals consistently, refining delivery to maintain high standards of artistic expression.
- Contributed to positive reviews and increased ticket sales for multiple productions through consistent delivery of high-quality performances.
- Assumed various responsibilities within theater companies, including sound, costume design, and stage management tasks when needed.
Area Marketing Manager
Greenhouse Agency Contracted to ACTIVATE Drinks
10.2011 - 09.2012
- Hire, manage and train Brand Ambassadors to promote and sample Activate Drinks throughout Los Angeles, the Inland Empire, Santa Barbara and Northern California.
- Arrange and facilitate trade shows and special events.
- Developed and executed regional marketing strategies to enhance brand visibility and engagement.
- Built strong relationships with media outlets, securing coverage in high-profile publications that increased brand recognition among target audiences.
- Create brand recognition within the entertainment community through celebrity seeding.
- Managed budgets effectively, optimizing resource allocation for maximum impact on sales targets.
- Enhanced customer engagement by collaborating with cross-functional teams on product launches and promotions.
Brand Ambassador
Greenhouse Agency contracted to ACTIVATE Drinks
04.2008 - 10.2011
- Developed brand awareness through engaging product demonstrations and promotional events throughout Southern California.
- Cultivated relationships with customers to enhance brand loyalty and drive repeat purchases.
- Led community outreach efforts, fostering partnerships with local businesses to expand brand presence.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Customer Service
Softline Solutions
02.2009 - 04.2010
- Implemented a CRM (Customer Relationship Management) strategy for managing several company's interactions with customers.
- Used technology to organize and synchronize business processes by attracting new clients and enticing former clients.
- Provided support to the sales team, ensuring all sales and service objectives were met.
- Answered customer queries, provided detailed information on new projects.
- Worked directly with new customers in the development of new accounts.
- Assisted in training new customer service representatives and associates.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
Assistant Manager
Julian Rouas Paris International
05.2008 - 02.2009
- Responsible for hiring, training and managing promotional talent to promote the up-and-coming perfume label in Los Angeles.
- Played a critical role in assisting, and devising marketing activities to achieve cost-effective brand building awareness.
- Monitored inventory levels of merchandise and promotional items.
PBX Switchboard Operator
Emanate Health Inter-community Hospital
2003 - 2007
- Operated multi-line PBX switchboard to manage incoming and outgoing calls efficiently.
- Assisted medical staff by routing urgent calls to appropriate departments promptly.
- Monitored call traffic patterns to optimize response times and improve service levels.
- Trained new staff on switchboard operations and emergency communication protocols effectively.
- Collaborated with IT team to troubleshoot technical issues related to telecommunication systems.
- Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
- Promoted security measures by verifying caller identities before granting access to sensitive information or connecting them with key personnel.
- Demonstrated attention to detail when recording messages, ensuring accuracy in content and delivery method according to recipient preferences.
Education
High School Diploma -
Bonita High School
La Verne, CA01-1996
Computer Information Systems
DeVry University
Pomona, CA01-1998
Nursing Education
Mount San Antonio College
Walnut, CA01-2006
Acting
Beverly Hills Playhouse
Beverly Hills01-2011
Skills
- Trade show coordination
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Decision-making
- Customer engagement
- Scheduling and coordinating
- Verbal and written communication
- Lead generation
- Creative vision
- Goal-oriented mindset
- Coaching and mentoring
- Event execution
- Client relationship development
- Guest management
- Post-event analysis
Summary of Qualifications
- Proactive leader with effective team-building skills.
- Skilled in conceptualizing, developing and implementing comprehensive marketing and promotional programs.
- Solid interpersonal, organizational and communication skills.
- Skillful in leading and developing business opportunities and marketing strategies to maximize growth and profitability to the mission of the company.
Timeline
Actor
American Immersion Theater
07.2023 - Current
Area Marketing Manager
Greenhouse Agency Contracted to ACTIVATE Drinks
10.2011 - 09.2012
Customer Service
Softline Solutions
02.2009 - 04.2010
Assistant Manager
Julian Rouas Paris International
05.2008 - 02.2009
Brand Ambassador
Greenhouse Agency contracted to ACTIVATE Drinks
04.2008 - 10.2011
PBX Switchboard Operator
Emanate Health Inter-community Hospital
2003 - 2007
High School Diploma -
Bonita High School
Computer Information Systems
DeVry University
Nursing Education
Mount San Antonio College
Acting
Beverly Hills Playhouse