Deborah Robison
Vidor,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Associate Team Lead
H&R Block
01.2024 - 04.2024
- Contacted clients to set or confirm appointments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established open and professional relationships with team members to ensure that the goals of the office were met.
Teacher
Better Life Academy
07.2023 - 10.2023
- Developed and implemented classroom routines to address varying student needs and maintain appropriate behavior.
- Coordinated with parents regarding learning and behavior plans for student.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' academic and behavioral needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Customer Service Representative
BPO American
03.2020 - 08.2021
- Assisted patients by making doctor appointments, requesting medication refills, and sending messages to doctors at four doctor offices for patients
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted patients and clients by setting appointments for dentist offices and lawyer offices for them.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
Dunkin Donuts/Baskin Robbins
04.2018 - 11.2019
- Increased gross sales while keeping operating costs within required percentages.
- Responsible for hiring and training of employees in order to maintain customer satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruiter
Advantage Resourcing
01.2017 - 07.2017
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards and social media.
- Submitted payroll and unemployment claims.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Office Coordinator
CHRISTUS St. Elizabeth Hospital
08.2015 - 12.2016
- Prepared for, took notes during, and typed minutes afterward for meetings.
- Researched and extracted data to prepare Excel spreadsheets.
- Submitted payroll, orders, and payment requests for 10 employees.
- Coordinated calendar, appointments/meetings, and correspondences for employer.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Teacher
Harmony Science Academy-Beaumont
08.2011 - 09.2015
- Wrote math curriculum and gave in-service training for all Harmony Public Schools.
- Trained Clinical (Student) Teachers.
- Coordinator and instructor for the Online Math League team.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
4th/5th Grade Math Teacher
Harmony School of Ingenuity
01.2010 - 01.2011
- Coordinator and instructor for the Online Math League team.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Provided tutoring for struggling students with the use of hands-on activities and one-on-one instruction.
- Diversified teaching techniques and learning tools to help students with differing ability levels and varied learning modalities.
- Prepared and implemented lesson plans covering required course topics.
1st Grade Teacher
Channelview ISD
08.2009 - 08.2010
- Administered various reading tests and determined student reading levels based on assessment findings and implemented literacy centers to help improve students' reading skills.
- Used hands-on activities, small group instruction, and individual instruction in order to assist struggling students understand and learn the skill being taught.
- Taught core subjects of math, science, reading, and social studies.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
Paraprofessional
Wichita Falls ISD
08.2007 - 08.2009
- Prepared instruction materials, constructed bulletin boards, and prepared a parent newsletter.
- Implemented teachers' lesson plans in order to teach classes of 12-25 students.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Substitute Teacher
Wichita Falls ISD
10.2000 - 08.2007
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed lesson plans to align with grade-level standards and objectives for a pre-kindergarten long-term teaching assignment.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
No Degree - Marketing
Lamar University
Beaumont, TXNo Degree - Computer Science
Angelo State University
San Angelo, TXEarly Childhood Teaching Certification - Early Childhood Education
Midwestern State University
Wichita Falls, TX05.2010
BBA - Marketing
Midwestern State University
Wichita Falls, TX08.1998
Skills
- Coaching and Mentoring
- Complaint resolution
- Cash Handling
- Documentation And Reporting
- Shift Scheduling
- Client Service
- Team Supervision
- Teamwork and Collaboration
- Attention to Detail
- Call Center Operations
- People Management
- Overseeing Daily Activities
Awards
- 2013-2014 Elementary (K-5) Teacher of the Year
- Math Classroom of the Month (March 2014)
- Science Classroom of the Month (March 2014)
- Nominated for H-E-B Excellence in Education Award
- Deans List at Midwestern State University and Angelo State University
- University Honor Roll at Midwestern State University
Timeline
Associate Team Lead
H&R Block
01.2024 - 04.2024
Teacher
Better Life Academy
07.2023 - 10.2023
Customer Service Representative
BPO American
03.2020 - 08.2021
Store Manager
Dunkin Donuts/Baskin Robbins
04.2018 - 11.2019
Recruiter
Advantage Resourcing
01.2017 - 07.2017
Office Coordinator
CHRISTUS St. Elizabeth Hospital
08.2015 - 12.2016
Teacher
Harmony Science Academy-Beaumont
08.2011 - 09.2015
4th/5th Grade Math Teacher
Harmony School of Ingenuity
01.2010 - 01.2011
1st Grade Teacher
Channelview ISD
08.2009 - 08.2010
Paraprofessional
Wichita Falls ISD
08.2007 - 08.2009
Substitute Teacher
Wichita Falls ISD
10.2000 - 08.2007
No Degree - Marketing
Lamar University
No Degree - Computer Science
Angelo State University
Early Childhood Teaching Certification - Early Childhood Education
Midwestern State University
BBA - Marketing
Midwestern State University
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