Summary
Work History
Education
Skills
Timeline
Generic

DEBORAH ROSS

Monroe

Summary

Dynamic professional with a positive attitude and exceptional customer service skills, honed at UPS. Proven track record in time management and teamwork, consistently achieving on-time deliveries and enhancing customer satisfaction. Dependable and reliable, with a valid driver's license and a commitment to maintaining high standards of professionalism in all interactions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Assistant Delivery Driver

UPS
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Senior Caregiver

Eleanor M Martinson Trust
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate documentation of patient care activities for regulatory compliance purposes.
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Collaborated with healthcare team members to provide comprehensive care plans for each patient.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Coordinated transportation arrangements for medical appointments or other necessary errands.
  • Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
  • Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
  • Facilitated social engagement among patients by organizing group activities or outings when appropriate.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.

Front Desk Receptionist

North American Sales
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Scheduling/Owner/Driver Supervisor

Kid Taxi
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.

Front Desk/Property Manager/U-Haul Manager

JV Development
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Improved delivery efficiency by planning and executing optimal routes for trailer transportation.
  • Maintained a clean driving record with zero accidents, ensuring safe and timely deliveries.
  • Enhanced client satisfaction by providing exceptional customer service during pick-ups and drop-offs of trailers.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected load security and checked for damages.

Front Desk Receptionist

Design Investment Realtors
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Resolved customer problems and complaints.

Store Supervisor

Texaco Mini Mart
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Trained new employees on customer service excellence, resulting in more efficient and effective team.
  • Conducted weekly inventory assessments to ensure product availability and minimize losses.

Education

Saint Vincent High
Calgary, Alberta

No Degree - COMPUTER BASICS

Everett Community College
Monroe, WA

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Assistant Delivery Driver

UPS

Senior Caregiver

Eleanor M Martinson Trust

Front Desk Receptionist

North American Sales

Scheduling/Owner/Driver Supervisor

Kid Taxi

Front Desk/Property Manager/U-Haul Manager

JV Development

Front Desk Receptionist

Design Investment Realtors

Store Supervisor

Texaco Mini Mart

Saint Vincent High

No Degree - COMPUTER BASICS

Everett Community College

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