Deborah Ross
Jonesport,ME
Summary
Customer service professional experienced working in a moderate to fast paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet and committed to superior customer service. Detail oriented and resourceful in completing projects with the ability to multitask effectively.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Tax Professional
H&r Block
02.2026 - Current
- Prepared tax returns for individual clients, ensuring compliance with federal and state regulations.
- Assisted clients in understanding tax implications of financial decisions and provided personalized guidance.
- Conducted thorough reviews of client documentation to identify potential deductions and credits.
- Utilized H&R Block software to streamline tax preparation processes and enhance accuracy.
Department Manager
Hamilton Marine
03.2017 - 11.2023
- Led daily operations, ensuring compliance with safety standards and company policies.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Coordinated staff training programs to improve team performance and operational efficiency.
- Fostered a collaborative work environment, mentoring junior employees in best practices.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Pharmacy Technician
Rite Aide Pharmacy
11.2014 - 03.2017
- Processed and dispensed medications accurately, adhering to safety protocols and pharmacy regulations.
- Assisted pharmacists in patient consultations, providing information on medication usage and side effects.
- Managed inventory levels, ensuring availability of medications through regular stock assessments and reordering
- Oversaw daily operations, ensuring compliance with health regulations and maintaining high-quality service standards.
- Collaborated with healthcare providers to resolve medication-related issues, enhancing patient outcomes through effective communication strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Medical Coding -
Coding Clarified (AAPC)
At HomeHigh School Diploma -
S.H. Rider High School
Wichita Falls, TX05.1985
Skills
- Bookkeeping
- In person customer service
- Pharmacy technician
- Medical coding
- Customer relationship management
- Microsoft office
- Computer skills
- Medical terminology
- Microsoft outloook
- Writing skills
- Medical records
- Phone customer support
- Maintaining patient confidentiality
- Microsoft Word
- Supervising experience
- Insurance verification
- Organizational skills
- Windows
- Inventory control
- Time management
- Phone etiquette
- Typing
- Data entry
- Debits and credits
Certification
Pharmacy Technician Certification
Medical Coding Certification
Languages
English (Fluent)
Interests
Swimming, photography and traveling
Timeline
Tax Professional
H&r Block
02.2026 - Current
Department Manager
Hamilton Marine
03.2017 - 11.2023
Pharmacy Technician
Rite Aide Pharmacy
11.2014 - 03.2017
Medical Coding -
Coding Clarified (AAPC)
High School Diploma -
S.H. Rider High School