Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Roth

Deborah Roth

Sorrento FL,FL

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

10
10
years of professional experience

Work History

Restuarant Server

Goblin Market Restaurant
10.2022 - Current
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Restuarant Server

1921
06.2019 - 04.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Waitress/Barista

Hotel Indigo
07.2016 - 04.2019
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Supervisor of Food and Beverage

Great Wolf Lodge
07.2014 - 02.2018


  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Bachelor of Science - HR Management

Grand Canyon University
Phoenix, AZ
05.2023

Skills

  • Adaptable and Flexible
  • Warm and Friendly
  • Performance Improvement
  • Guest service
  • Detail Oriented
  • Cool Under Pressure
  • Relationship Building
  • Professional Appearance
  • Exceptional communication
  • Team Leadership
  • Guest Engagement
  • Conflict and Complaint Resolution

Timeline

Restuarant Server

Goblin Market Restaurant
10.2022 - Current

Restuarant Server

1921
06.2019 - 04.2022

Waitress/Barista

Hotel Indigo
07.2016 - 04.2019

Supervisor of Food and Beverage

Great Wolf Lodge
07.2014 - 02.2018

Bachelor of Science - HR Management

Grand Canyon University

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Deborah Roth