Deborah Roth
Washington,MI
Summary
Restaurant professional with extensive experience at Great Wolf Lodge, specializing in guest service and conflict resolution. Achievements include notable increases in customer satisfaction through effective communication and team leadership. High standards of detail and organization maintained, ensuring positive dining experiences in high-pressure environments. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Goblin Market Restaurant
Mount Dora, FL
10.2022 - Current
- Assisted fellow servers during peak hours to ensure operational efficiency.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted other servers as needed during peak hours or special events.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Followed health and safety protocols to maintain safe environments for customers and staff.
- Managed cash transactions with precision, reducing discrepancies in daily reports.
- Established rapport with regular customers, enhancing loyalty through superior service.
- Learned local alcohol laws to ensure compliance while serving beverages.
- Supported 30-person waitstaff in addressing diverse customer needs for a socially relevant restaurant.
Restaurant Server
1921 Mount Dora
Mount Dora, FL
06.2019 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress/Barista
Hotel Indigo
Traverse City, MI
07.2016 - 04.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents, and liability to restaurant.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Certified Restaurant Supervisor
Great Wolf Lodge
Traverse City, MI
07.2014 - 02.2018
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Promoted inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as valuable resource for continuous improvement efforts.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Maintained clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
Bachelor of Science - HR Management
Grand Canyon University
Phoenix, AZ05.2023
Skills
- Adaptability and flexibility
- Friendly demeanor
- Performance enhancement
- Guest service excellence
- Attention to detail
- Calm under pressure
- Relationship management
- Professional appearance
- Effective communication
- Team leadership
- Guest engagement strategies
- Conflict resolution
References
References available upon request.
Timeline
Restaurant Server
Goblin Market Restaurant
10.2022 - Current
Restaurant Server
1921 Mount Dora
06.2019 - 04.2022
Waitress/Barista
Hotel Indigo
07.2016 - 04.2019
Certified Restaurant Supervisor
Great Wolf Lodge
07.2014 - 02.2018
Bachelor of Science - HR Management
Grand Canyon University
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