Deborah Ruff
Knoxville,Iowa
Summary
To obtain a position that I can both leverage and challenge my strengths, ambitions, and passions. Offering background in client relationship management.
Applied proven sales, marketing, and customer service methods to enhance revenue growth and client retention. Worked together with clients to pinpoint needs and tackle specific challenges to support goal achievement.
Overview
37
37
years of professional experience
Work History
Molding Supervisor
Interpower Corporation
Oskaloosa, IA
03.2021 - Current
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- All phases of evaluations, reviews, and wage increase/decrease
- Managed staff hiring, training, and supervision.
- Supervised ongoing daily production phases
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Managed staff hiring, training and supervision
Office Administrator
Rexco Equipment
Des Moines, IA
06.2020 - 02.2021
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Strong and clear communication skills, both verbal and written
- Complete and fulfill parts and service orders
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Accurately complete A/P invoicing
Department Manager
Pella Windows
Pella, IA
11.2002 - 05.2020
- Managed 38 team members in the Rip/Chop Lumber Plant
- Focused on safety, quality, and productivity
- Assigned tasks to associates to fit skill levels and maximize team performance
- Strong and clear communication skills, both verbal and written
- Motivated associates to consistently deliver effective behaviors through coaching and recognition.
National Account Sales Representative
Pella Windows
Pella, IA
11.2002 - 05.2020
- Successfully drove over $500,000 in sales in assigned territory
- Trained 1500 Lowe's employees on Pella products & processes, and sales techniques both in-person and virtually
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented and successfully achieved designated initiatives of National Accounts within 60 stores in said territory
- Created and implemented a Pella Quote Management system training for the National Account outside sales team
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Utilized creative problem solving to troubleshoot and resolve escalated customer issues
Education
Bachelor of Science - Business Management
William Penn University
Oskaloosa, IA12.2010
Skills
- Process development and implementation
- Pro active, self-motivated, while working with little or no supervision
- Strong verbal and written communication
- Special Projects
- Extensive experience in building strong, positive relationships
- Conflict Resolution with creative solutions
- Customer needs assessment
- Collaborative Environments
- Accurate Recordkeeping
- Excellent Attention to Detail
- Effective Selling Techniques
- Efficient and Detail-Oriented
Accomplishments
- Sales - Increased sales by 11% over a one year period.
- Sales Achievement Award
- Presidents Club Award - Sales
- Collaborated with team of 8 in the development of outside sales quote system availability.
- Supervised team of 38 staff members.
Additional Information
- Best Innovative Woman's Empowerment Team in Iowa - Moxie
Timeline
Molding Supervisor
Interpower Corporation
03.2021 - Current
Office Administrator
Rexco Equipment
06.2020 - 02.2021
Department Manager
Pella Windows
11.2002 - 05.2020
National Account Sales Representative
Pella Windows
11.2002 - 05.2020
Bachelor of Science - Business Management
William Penn University
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