Deborah Rush

Seasoned Customer Service Account Specialist with 8 years of experience in account management and customer support. Expert in handling billing inquiries, account set-up, and complaint resolution; adept at maintaining accurate records and cash handling. Seeking to leverage expertise as a Customer Service Account Specialist to enhance customer satisfaction and retention.

- Provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience.

- Manage customer records and maintain confidentiality while inputting data into the company database.

- Collaborate with team members to improve service delivery and enhance operational efficiency.

- Train new staff on customer service protocols.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.