Deborah R. Wright
Buffalo,NY
Summary
Engagement professional with strong focus on team collaboration and achieving results. Proven ability to manage projects, coordinate events, and foster community relationships. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and driven to deliver impactful outcomes.
Overview
18
18
years of professional experience
Work History
Outreach & Engagement Coordinator
Spectrum Human Services
04.2019 - Current
- Created and maintained physical and electronic personnel records.
- Collaborated with cross-functional teams to develop strategic plans for successful client engagements.
- Met with clients to understand needs and develop proactive solutions.
Care Coordinator
Spectrum Human Services
08.2018 - Current
- Complete comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs
- Complete/revise an individualized patient centered plan to identify the patient's needs/goals
- Conduct outreach and engagement activities to assess ongoing emerging needs and to promote continuity of care and improved health outcomes
- Consult with a primary care physician and/or specialist involved in the treatment plan
- Develop a crisis intervention plan
- Link/refer clients to needed services to support care plan/treatment goals, including medical/behavioral health care
- Advocate for services and assist with scheduling of needed services
- Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed
- Monitor/support/accompany the client to scheduled provider appointments
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Program Coordinator/Case Manager
Ken-Ton Presbyterian Village
11.2017 - 08.2018
- Schedule tours & interviews for applicants who are interested in program
- Responsible for screening referrals and admission process
- Completes payroll weekly
- Complete weekly and monthly reports for the Department Of Health
- Maintain Resident Database
- Update Personal Care Aide cleaning schedules as needed
- Supervise Dietary & Personal Care staff
- Ensure residents attend doctor's appointment
- Conducts monthly meetings with residents to discuss any issues/concerns
- Document residents progress in charts as needed
Senior Housing Specialist
Cazenovia Recovery Systems
04.2013 - 11.2017
- Assist Housing Director with the overall management of the housing program
- Responsible for screening referrals and assignment of cases to the Housing Specialist for intakes
- Assist the Program Director with the development of the other Housing Specialist
- Responsible for carrying a caseload
- Assist staff in obtaining resident housing that meets standards of quality set by HUD
- Assist the housing specialist with landlord and apartment management interactions
- Knowledgeable of and complies with Department of Human and urban Development regulations and guidelines; and agency policy and procedures
- Completes all required paperwork in an accurate and timely manner
- Sensitivity to the needs of residents with a history of homelessness, mental health and substance use
Housing Specialist
Cazenovia Recovery Systems
12.2009 - 04.2013
- Assist residents in identifying goals, objectives and service/support plans
- Assist residents in obtaining housing that is conducive to recovery needs
- Meet with residents regularly to monitor progress and revise service plans
- Conduct house visits on a monthly basis
- Conduct toxicology screenings as necessary
- Assist the residents with linkages to successful community integration
- Assist clients in securing appropriate housing
- Provide support in searching for apartments and negotiating with landlords
- Assist residents in selecting household furnishing
- Liaison for residents and landlords/property managers
- Assist residents with securing and maintaining financial resources
- Encourages residents to participate in educational/vocational groups and activities
- Complete all required paperwork in an accurate and timely manner
- Available when needed for on-call responsibilities
- Serves on agency committees and events
- Conduct weekly housing specialist meetings
- Responsible for inputting and maintain updates in Homeless Management Information Systems
Case Manager
Cazenovia Recovery Systems
06.2009 - 12.2009
- Responsible for the case management of assigned clients
- Makes referrals and assists with the coordination of treatment services
- Ensure smooth transitions and minimizes lapse in services
- Monitors, tracks and provides support to the client
- Conduct toxicology screenings as necessary
- Assist with intake and admissions
Case Manager
Lake Shore Behavioral Health
10.2006 - 06.2009
- Provide brokerage, linkage and advocacy services to ensure that residents obtain offsite support services
- Teach daily living skills to clients through a variety of approaches
- Assist clients to develop vocational plans and to identify Educational/vocational resources in the community
- Conduct a case management assessment of each client
- Assist clients to complete insurance applications
- Facilitate group sessions regarding budgeting, addictions, money management, life skills, and spirituality
- Assist clients in securing appropriate housing
- Provide support in searching for apartments
Education
A.A.S - Mental Health Chemical Dependency Counselor
Erie Community College
Buffalo, NY01.2015
Skills
- Best practices optimization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Planning and coordination
- Conflict Resolution
- Professionalism
- Public Speaking
- Time management abilities
- Crisis Management
- Community Outreach
Affiliations
- Board member for Cazenovia Recovery Systems
Timeline
Outreach & Engagement Coordinator
Spectrum Human Services
04.2019 - Current
Care Coordinator
Spectrum Human Services
08.2018 - Current
Program Coordinator/Case Manager
Ken-Ton Presbyterian Village
11.2017 - 08.2018
Senior Housing Specialist
Cazenovia Recovery Systems
04.2013 - 11.2017
Housing Specialist
Cazenovia Recovery Systems
12.2009 - 04.2013
Case Manager
Cazenovia Recovery Systems
06.2009 - 12.2009
Case Manager
Lake Shore Behavioral Health
10.2006 - 06.2009
A.A.S - Mental Health Chemical Dependency Counselor
Erie Community College
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