Deborah Salley
Quitman,TX
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
40
40
years of professional experience
Work History
Senior Branch Office Administrator
Edward Jones
Quitman, TX
08.2013 - Current
- Provided customer service support by responding to inquiries in a timely manner.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Managed daily office operations including ordering supplies, managing equipment maintenance, and scheduling appointments.
- Developed and implemented administrative processes designed to improve efficiency.
- Organized meetings and conferences, prepared agendas, recorded minutes, and distributed materials accordingly.
- Generated correspondence including letters, memos, emails, presentations.
- Tracked expenses associated with the branch office's budget; provided regular updates.
- Resolved customer complaints in an efficient manner while maintaining customer loyalty.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Developed training programs for new hires on branch office policies and procedures.
Administrator/Teacher
Quitman Christian Academy
Quitman, TX
08.2007 - 05.2013
- Assisted in the development of new administrative systems, procedures and policies.
- Organized and implemented school-wide initiatives to improve student performance.
- Developed, monitored and evaluated educational programs for students.
- Managed budgeting process for school operations and allocated resources accordingly.
- Supervised day-to-day activities in the school building including discipline procedures.
- Conducted meetings with staff on a regular basis to discuss progress and issues related to the school's objectives.
- Developed long-term goals for improving student achievement levels.
- Maintained accurate records of student attendance, grades, disciplinary actions and other pertinent information.
- Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions.
- Developed and implemented lesson plans based on curriculum objectives.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Homeschool Teacher
Self
Quitman, TX
08.1996 - 05.2007
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
Apartment Manager
Cahaba Management
San Antonio, TX
03.1984 - 02.1992
- Developed and enforced policy to ensure tenant satisfaction.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Coordinated apartment turnover process between tenants and cleaning staff.
Education
Certified Counselor - Faith Based Counseling
FBSC
Virginia04-2018
Bachelor of Arts - Liberal Arts And General Studies
Sul Ross University
Alpine, TX05-1983
Skills
- Office Administration
- Scheduling and Planning
- Administrative Support
- Telephone reception
- Customer Engagement
- Time Management
Timeline
Senior Branch Office Administrator
Edward Jones
08.2013 - Current
Administrator/Teacher
Quitman Christian Academy
08.2007 - 05.2013
Homeschool Teacher
Self
08.1996 - 05.2007
Apartment Manager
Cahaba Management
03.1984 - 02.1992
Certified Counselor - Faith Based Counseling
FBSC
Bachelor of Arts - Liberal Arts And General Studies
Sul Ross University