Deborah Sanchez
San Antonio,TX
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at SWBC and other leading healthcare organizations. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in active listening and data entry. Demonstrates a commitment to excellence and a capacity to thrive in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
SWBC
06.2022 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Calculated adjustments, premiums and refunds.
Patient Access Representative II
Christus Santa Rosa
08.2011 - 05.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Receptionist
CommuniCare Health Centers
08.2007 - 09.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained payments from patients and scanned identification and insurance cards.
Pharmacy Clerk
HEB Pharmacy
05.2005 - 06.2007
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Payment Processing
- Scheduling
Timeline
Customer Service Representative
SWBC
06.2022 - Current
Patient Access Representative II
Christus Santa Rosa
08.2011 - 05.2018
Medical Receptionist
CommuniCare Health Centers
08.2007 - 09.2010
Pharmacy Clerk
HEB Pharmacy
05.2005 - 06.2007
High School Diploma -
Harlandale High School
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