Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBORAH SANDERS

Cleveland

Summary

To obtain an exciting position where my administrative skills can become an asset with a dynamic organization.

Experienced with managing office operations and administrative tasks. Utilizes organizational skills to maintain order and efficiency in office environment. Knowledge of handling confidential information and providing reliable support to administrative teams.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist, Customer Service Representative

AREA TEMPS (Various Assignments)
10.2022 - 12.2023
  • Greeted tenants and clients, answered phones, recorded and relayed messages, performed data entry, created PowerPoint presentations, scheduled transportation for residents, scheduled meetings, received rental payments, distributed checks to contractors, and worked on various special projects where needed.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Substitute Secretary (PRN)

CLEVELAND MUNICIPAL SCHOOL DISTRICT
07.2024 - 02.2025
  • Handled sensitive information with discretion while managing confidential records and documents.
  • Implemented new filing systems that made it easier for staff members to locate important documents quickly when needed.
  • Contributed to a positive work environment by maintaining a high level of professionalism in all interactions with clients and coworkers alike.
  • Ensured smooth daily operations through effective multitasking and prioritization of assignments under tight deadlines.

Mobile Customer Service Representative

SPECTRUM
07.2022 - 09.2022
  • Received customer inbound calls, connecting cell phone service, troubleshooting service issues; accurate data entry, and record keeping.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Science - Social Services

The University of Phoenix
Phoenix, AZ
01-2027

Skills

  • Document preparation
  • File management
  • Typing speed 50WPM
  • Proofreading
  • Meeting coordination
  • Customer service
  • Keyboarding skills
  • Verbal and written communication
  • Office administration
  • Phone etiquette
  • Organization
  • Task prioritization

Timeline

Substitute Secretary (PRN)

CLEVELAND MUNICIPAL SCHOOL DISTRICT
07.2024 - 02.2025

Front Desk Receptionist, Customer Service Representative

AREA TEMPS (Various Assignments)
10.2022 - 12.2023

Mobile Customer Service Representative

SPECTRUM
07.2022 - 09.2022

Bachelor of Science - Social Services

The University of Phoenix

Similar Profiles

CREATE PROFILE