Deborah Sargent
White House,TN
Summary
To obtain a long-term position with a company that will utilize my experience, knowledge and exceptional problem-solving skills while providing opportunities for challenge, growth, and advancement.
Overview
16
16
years of professional experience
Work History
Account Service Manager
Filterx
03.2024 - Current
- Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
- Optimized account management processes for increased efficiency and streamlined communication between departments.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
- Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
- Defined clear targets and objectives and communicated to other team members.
Customer Service/Data Entry Specialist
Olhausen Billiards Mfg.
08.2015 - 03.2024
- As a Customer Service Specialist, I process incoming purchase orders daily via email and fax for Pool tables, Shuffleboards, and misc. items.
- Order items in small and large quantities
- Answer inbound calls from our Sales team and dealers, respond to emails and faxes from dealers, vendors, and consumers
- Provide detailed information on products offered along with pricing and lead times.
- Developed and maintained databases to store customer information.
- Developed data entry policies and procedures in compliance with company standards.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed data entry protocols, rules and regulations.
- Collaborated with cross-functional teams to gather required data for efficient project execution.
- Provided exceptional support during critical deadlines or high-pressure situations, working extended hours as needed to ensure project completion on time.
- Sorted documents and maintained organized filing process.
- Assisted in training new employees on company-specific software tools and best practices for data management.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Secured and protected data from unauthorized access by complying with security protocols.
- Checked for accuracy by verifying data and records.
- Organized, sorted, and checked input data against original documents.
- Used computer software to store and retrieve data.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
Customer Service Rep
Nashville Wire
12.2013 - 06.2015
- As a customer service rep, I answer inbound calls, Process purchase orders for wire decks, containers, carts, and shelves that are manufactured right here at the Nashville location
- I have administrative responsibilities that include, invoice customers after products have shipped, and mail the bill of lading with the invoice daily
- I also fax or email order confirmations
- I handle large commercial accounts like Wal-Mart and Global, Target and Lowes among many other customers
- I set up freight for shipping of items to our customers, issue RMA's, send order confirmations via fax and email
- This job requires both written and verbal communication with all departments, along with customers/vendors.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Coordinator
Square D Services
09.2008 - 06.2012
- In this position I have demonstrated exceptional problem-solving skills and ability to effectively interface with all customers, vendors, and other Square D departments
- I have been effective in a situation that has little formal structure
- I have developed a reputation as an achiever and have become trusted to cover for my manager when he is away
- This position is with a start-up office of a large electrical manufacturer providing services to industrial electrical systems throughout the state of Tennessee
- My responsibilities include processing incoming customer orders, ordering materials for jobs and ensuring that they arrive in time, coordinating technicians across the service area (Tennessee), receiving po's, processing invoices after ensuring that all work was completed satisfactorily and reports generated, assisting technicians and management with priority requests while they are on the road for assignments, fielding customer inquiries and requests, and managing interdepartmental issues within Square D/Schneider Electric
- As a startup operation, there is a limited staff, and this position requires daily problem solving and crisis management
Education
High School Diploma -
Burling Central High School
Burlington, IL07.1988
Skills
- Sage200, Teams, Proficient with Microsoft Office suite of software, Lotus Notes, AS400, Outlook, Katana, OpenPhone and various order and inventory management software packages
- Call Documentation
- Order documentation
- Billing Adjustments and Refunds
- Customer Account Management
- Computer Proficiency
- Dispute Resolution
- Complaint Handling
- Customer Relationship Management (CRM)
- 40 wpm Typing Speed
- Administrative Support
- Account Management
- Problem-solving abilities
- Policies and Procedures Adherence
- Administrative Support
- Account Management
- Customer Service
- Problem-solving abilities
- Filing
- Coordination
- Customer Needs Assessments
- Document Workflow
- Inventory Accuracy
- Efficient Service
- Service Delivery
- Team Interaction
- Product Availability
- Administration and Reporting
Additional Information
Invoicing and receiving on a monthly basis.
References
References are available upon request.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leavePaid time offFlexible work hoursWork from home option401k matchTimeline
Account Service Manager
Filterx
03.2024 - Current
Customer Service/Data Entry Specialist
Olhausen Billiards Mfg.
08.2015 - 03.2024
Customer Service Rep
Nashville Wire
12.2013 - 06.2015
Customer Service Coordinator
Square D Services
09.2008 - 06.2012
High School Diploma -
Burling Central High School