Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Sassan

Palatine,IL

Summary

Proficient and skilled communicator. Practiced at implementing detailed processes that improve efficiency and achieve objectives. Dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping, and insurance processing. Remains calm in a stressful environment while staying focused on managing conflicting needs.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

29
29
years of professional experience

Work History

Caregiver

For Papa's Sake Home Care
12.2020 - Current
  • Assisted client with Activities of Daily Living (ADLS)
  • Assisted client with dietary needs
  • Monitored blood sugar and other vitals
  • Assisted with household needs, such as cooking, cleaning and laundry
  • Meal planning and preparation
  • Personal care
  • Transportation assistance and errands
  • Employed as an elderly caregiver

Medical Receptionist

FIRST STEP FOOT CARE
09.2019 - 05.2020
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
  • Informed patients of financial responsibilities prior to rendering services
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
  • Set up appointments for physician visits and procedures using calendar software
  • Processed patient payments and scanned identification and insurance cards
  • Verified insurance benefits
  • Scheduled telehealth appointments via Zoom
  • Collected copays and outstanding balances
  • ECW electronic medical records

Medical Receptionist

NCH MEDICAL GROUP
03.2016 - 09.2019
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
  • Informed patients of financial responsibilities prior to rendering services
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
  • Set up appointments for physician visits and procedures using calendar software
  • Processed patient payments and scanned identification and insurance cards

Substitute Teacher

EARLY LEARNING CENTER
10.2015 - 01.2016
  • Enforced classroom routines to keep students on set schedule and operating at consistent level
  • Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels
  • Helped learners of all abilities build learning and study skills to promote life-long educational goals
  • Built and strengthened positive relationships with students, parents and teaching staff
  • Directed group activities to promote immersive, play-based learning

School Crossing Guard

Village of Schaumburg Police Department
10.2014 - 06.2015
  • Assist school-age children to cross public streets safely
  • Maintain a high degree of visibility In assigned area
  • Maintains order among children as they approach the intersection

Food Service Worker

THOMAS MIDDLE SCHOOL
09.2011 - 06.2014
  • Ensured compliance with company service standards, including inventory and cash control procedures
  • Uphold food safety standards at all times
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered

In Home Child Care

In Home Child Care
03.1996 - 06.2011
  • Provided exceptional care to groups of up to eight children between ages three months and five years old
  • Discussed new developments, misbehavior and concerns with parents or guardians
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten

Education

MASTER OF SCIENCE - CRIMINAL JUSTICE

Lewis University
Romeoville, IL

BACHELOR OF ARTS - SOCIAL WORK

Lewis University
Romeoville, IL

Skills

  • Administrative Support
  • Appointment Scheduling
  • Child Care
  • Classroom Management
  • Customer Service
  • Data Entry
  • Differentiated Instruction
  • Effective Communication
  • Electronic Medical Records (ECW)
  • Financial Responsibilities Communication
  • Fine Motor Skills Development
  • Food Safety Standards
  • Insurance Processing
  • Insurance Verification
  • Meal Planning
  • Meal Preparation
  • Medical Records Management
  • Payment Processing
  • Play-Based Learning
  • Record Keeping
  • Relationship Building
  • Scheduling
  • Staff Coordination
  • Telehealth Appointments
  • Daily living assistance
  • Housekeeping
  • Housekeeping tasks
  • Verbal and written communication skills
  • Documentation
  • Client documentation
  • Empathetic listening
  • Compassionate client care
  • Patient care and companionship

Timeline

Caregiver

For Papa's Sake Home Care
12.2020 - Current

Medical Receptionist

FIRST STEP FOOT CARE
09.2019 - 05.2020

Medical Receptionist

NCH MEDICAL GROUP
03.2016 - 09.2019

Substitute Teacher

EARLY LEARNING CENTER
10.2015 - 01.2016

School Crossing Guard

Village of Schaumburg Police Department
10.2014 - 06.2015

Food Service Worker

THOMAS MIDDLE SCHOOL
09.2011 - 06.2014

In Home Child Care

In Home Child Care
03.1996 - 06.2011

BACHELOR OF ARTS - SOCIAL WORK

Lewis University

MASTER OF SCIENCE - CRIMINAL JUSTICE

Lewis University

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Deborah Sassan