Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Deborah Saunders

Cary,NC

Summary

Dynamic Documentation Specialist skilled in document control, cross-functional collaboration and enhancing documentation quality and efficiency. Known for exceptional customer service and attention to detail, I thrive in fast-paced environments, ensuring compliance and continuous improvement in documentation practices.

Overview

16
16
years of professional experience

Work History

Documentation Specialist

Starkey Hearing Technologies
Eden Prairie, MN
01.2014 - 01.2018
  • Maintained Engineering and Business controlled documentation in compliance with corporate standards, regulations, and best practices related to hearing aid medical devices.
  • Interfaced with internal customers, in both domestic and international manufacturing facilities, to ensure an understanding of documentation requirements, methods, associated tools and software.
  • Coordinated controlled document processing for change requests, deviations and Business Operations documentation for approval circulation and distribution.
  • Advocate and active member of core team responsible for driving organizational changes in preparation for the implementation of a Product Lifecycle Management (PLM) system. Activities included the migration of global engineering documents and storage location to a central corporate location.
  • Core contributor during and post-deployment of PLM system which involved providing ongoing, group and individual daily support to internal customer training across multiple departments company-wide both domestic and international facilities.
  • Provided formal and informal training as required to all Starkey facilities, to promote proper documentation practices.
  • Exhibited high level of customer service along with an understanding of how various documents relate to the overall support of manufacturing operations, product development, research and development, and general business operations.
  • Displayed on-going focus and participation on improving documentation services quality, efficiency, and overall process.
  • Compiled data that contributes to measurement of documentation services and performance results. Used reports to obtain data to drive metrics, along with information provided by manager to create department scorecard and other metrics as assigned.
  • Collaborated in cross-functional projects associated with documentation and continuous improvement initiatives.
  • Participated in the preparation of training materials and departmental procedures.

CAD Operator

American Tower, Inc.
Cary, NC
01.2007 - 01.2011
  • Utilized AutoCAD to create and revise telecommunication tower site drawings for customer collocation from multiple sources of data including photos, field notes, sketches, surveys, and documentation.
  • Maintained network file system for storing and uploading Site Design drawings and documents.
  • Complete A&E drawings detailing the carrier’s proposed site and tower equipment installation.
  • Trained, audited, and provided ongoing assistance to other team members to ensure quality compliance.

CAD Operator

SimplexGrinnell
Salem, VA
01.2002 - 01.2007
  • Prepared floor plan layouts, control cabinet details, conduit layouts, and device circuit drawings.
  • Compiled product and field documents for project submittals.
  • Librarian of archive database for project drawings and associated documentation.
  • Implemented drawing and documentation changes based on change order requests.

Education

Associates of Applied Science - Interior Design

Wake Tech Community College
Raleigh, NC
05.2023

Commercial Interior Design Certificate -

Wake Tech Community College
Raleigh, NC
01.2023

General Studies - literature and social studies

Radford University
Radford, VA

Skills

  • Document control
  • Version control
  • Customer service
  • Cross-functional collaboration
  • Process improvement
  • Attention to detail
  • Effective communication
  • Editing and proofreading
  • Time management abilities
  • Adaptability
  • Confidentiality maintenance
  • Oracle
  • SharePoint
  • PLM system (Windchill)
  • MS Suite
  • Drafting
  • BIM (AutoCAD, Revit, Sketchup, Chief Architect)
  • Adobe creative suite and Photoshop

Timeline

Documentation Specialist

Starkey Hearing Technologies
01.2014 - 01.2018

CAD Operator

American Tower, Inc.
01.2007 - 01.2011

CAD Operator

SimplexGrinnell
01.2002 - 01.2007

Associates of Applied Science - Interior Design

Wake Tech Community College

Commercial Interior Design Certificate -

Wake Tech Community College

General Studies - literature and social studies

Radford University

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Deborah Saunders