Deborah Saunders
1112 Oxford Lane
Summary
Dynamic professional with extensive experience in guest relations and issue resolution at CVS Pharmacy. Proven ability to process financial transactions accurately while maintaining compliance with HIPAA regulations. Recognized for enhancing customer satisfaction through effective complaint handling and fostering loyalty, contributing to a welcoming atmosphere in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Cashier
Caseys General Stores Inc
05.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced registers daily.
- Trained new staff on operational procedures and customer service standards.
- Implemented improvements in checkout processes, enhancing speed and accuracy.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Collaborated with team members to optimize store operations during peak hours.
- Monitored inventory levels and restocked merchandise as needed for sales support.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Pharmacy Technician
CVS Pharmacy
04.2024 - 02.2025
- Processed and dispensed medications accurately while adhering to safety protocols.
- Assisted in managing inventory levels, ensuring medication availability for patients.
- Collaborated with pharmacists to resolve prescription issues efficiently.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Receptionist
Vision Source
08.2016 - 12.2019
- Greeted and assisted clients, ensuring a welcoming atmosphere
- Scheduled appointments using electronic health record systems efficiently.
- Maintained organized front desk area, enhancing overall office efficiency.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Guest Service Representative
Tricoci University of Beauty Culture
07.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Implemented feedback systems to enhance guest satisfaction and service quality.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communications
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
Medical Coding And Billing
DeVry University
Chicago, IL04.2024
Certificate - Medical Assisting
Olympia College
Burr Ridge, IL04.2015
Skills
- Guest relations
- Issue resolution
- Financial transactions
- Payment processing
- Data entry proficiency
- Guest orientation
- Complaint handling
- Data entry
- Information protection
- Time management
- HIPAA regulations
- Electronic health records
- Office administration
Timeline
Guest Service Representative
Tricoci University of Beauty Culture
07.2025 - Current
Cashier
Caseys General Stores Inc
05.2024 - Current
Pharmacy Technician
CVS Pharmacy
04.2024 - 02.2025
Receptionist
Vision Source
08.2016 - 12.2019
Medical Coding And Billing
DeVry University
Certificate - Medical Assisting
Olympia College