Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Saysy

Venice,Florida

Summary

Organized, well-rounded, and dependable candidate who is successful at managing multiple priorities with a positive attitude. Strong willingness to take on added responsibilities to meet team goals, and a lifelong desire to learn more about and travel the world.

Overview

13
13
years of professional experience

Work History

Guest Services/Housekeeping Manager

Eleonora Lodi
02.2018 - Current
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Understood and implemented safety and emergency procedures, including a recent hurricane evacuation and arrangements to shelter guests safely inland.
  • Liaised between guests and property owners relaying information and issues.
  • Reviewed daily bookings, cleaning and preparing guest units prior to arrival.
  • Coordinated guest check-ins and check-outs, confirming that guests reach the correct house or apartment and understand the property rules and check-out procedure.
  • Maintained and troubleshot property management systems.
  • Implemented procedures and services to improve rental services and amenities.
  • Coordinated luggage collection, transportation and storage when needed.

Publicist/Booker

Self
04.2014 - 01.2018
  • Managed internal, external and crisis communications.
  • Designed and created campaign e-mail invitations and social media posts intended to obtain interview bookings for my clients.
  • Wrote press materials.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
  • Defined and achieved project and overall organizational vision, strategies and tactics.
  • Collaborated with media representatives to optimize coverage of special events.
  • Developed creative pitches and targeted outreach lists.
  • Wrote press releases and assisted in creating and procuring press kits and articles.

Licensed Insurance Agent

GEICO
12.2010 - 04.2014
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Exceeded corporate quotas for monthly policy sales.
  • Capitalized on upsell opportunities with offers of coverage for recreational vehicles, motorcycles, homes, special events, wind insurance, and more, as well as additional insurance policy options.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.

Education

Bachelor of Science - Psychology

Southeastern University
Lakeland, FL
05.2025

Skills

  • PBX Telecom
  • Conflict Management
  • Hotel Reservations
  • Guest Service and Assistance
  • Persuasive Selling
  • Product Selection
  • Professional Relationships
  • Group Bookings
  • Staff Training
  • Reservation Coordination
  • Call Center Customer Service
  • Property Information
  • Guest Accommodations
  • VIP Services
  • Customer Service Management

Timeline

Guest Services/Housekeeping Manager

Eleonora Lodi
02.2018 - Current

Publicist/Booker

Self
04.2014 - 01.2018

Licensed Insurance Agent

GEICO
12.2010 - 04.2014

Bachelor of Science - Psychology

Southeastern University

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Deborah Saysy