Summary
Overview
Work History
Skills
Keywordsummary
Majoraccomplishments
Activities
Timeline
Generic

Deborah School

Air freight. Logistics
Milwaukee,WI

Summary

Diligent cargo agent seeking to bring expertise to a new team. Trustworthy and responsible with a willingness to work overtime. Talented at monitoring incoming and outgoing cargo, updating flight handling reports and prioritizing shipments. Excellent pc based skills, including proficiency in microsoft office.

Overview

37
37
years of professional experience

Work History

International and Domestic Air Freight Agent

UPS Supply Chain Solutions
Oak Creek, USA
08.2008 - Current
  • The core responsibilities of my position encompass scheduling, tracking and delivery of inbound air shipments
  • I prepare documents for brokers for submission to the U.S
  • Customs Service for customs clearance
  • I answer the phone and enter new pickups into the system and provide information to customers with regard to necessary documents and transit times
  • I prepare rate quotes and acquire destination charges at customer's request
  • I also do extensive customer service from requesting special services such as express (hot shot) deliveries, answer invoicing questions and provide other customer service as necessary
  • I also prepare a log of quotes given using Microsoft Excel and submit it to my supervisor each week
  • I regularly contact customers for freight and have several large accounts which contact me directly for their shipping needs
  • I am responsible for providing accurate reporting of shipment movement into the system and many various customer service related tasks as necessary
  • I enjoy this position greatly as it allows me to expand my knowledge of air shipping procedures
  • I look to the future to continue to expand my knowledge and provide exceptional customer service
  • I am also a backup personnel for the dispatch office.

Cashier

Hodach Petroleum
Franklin, USA
07.2007 - 03.2011
  • Responsible for all customer transactions in the gas station, cleaning, and various duties as necessary
  • This was a part time position to supplement my income.

Guest Server

Miller Brewing Company
Milwaukee, USA
01.2008 - 08.2008
  • My position entailed the tour segment of the company
  • I served guests of the brewery samples of the beer brewed and provided detailed descriptions of the samples, information about the history of the company, the buildings, the brewing process and market availability
  • I compared our products to those of our competitors in a non-judgmental way and provided the guests with a positive experience
  • I was responsible for a variety of duties with respect to the operation of the Miller Inn including informational, maintenance and quality assurance
  • I served as the face of the brands to visitors from around the globe
  • I stayed knowledgeable of the products and brands by utilizing the company resources and continuing education provided
  • I continually strived for self improvement in all areas of my position as my professional assessments by my superiors will prove
  • I also informed guests of Miller's sustainable development program and the company campaign for social responsibility
  • I served as a mentor and team leader for new hires and seasonal staff.

A M Dispatcher

Dunham Express
Oak Creek, USA
03.2007 - 09.2007
  • Sole dispatcher for all new and existing unassigned pick up orders via telephone or 2-way radio
  • Answer telephone regarding all order delivery problems or questions, routing, contact customers for appointments, and any customer service issues related to delivery of their orders, enter incoming orders into the system, tracing and POD requests, closing out open orders in the system, searching system for undelivered orders in the warehouse and route manipulation
  • Responsible for daily filing of four OS & D reports and 2 pharmaceutical reports using MS Excel, coordinating deliveries/pickups with other company sites, and any driver or customer service issues as assigned or necessary.

Freight Broker-Coordinator

JDC Logistics
Franklin, USA
08.2005 - 10.2006
  • I was responsible for entering all brokered loads into the system, making sure all details of each load are given to the driver by his/her driver manager or dispatch, tracking all brokered loads from start to finish including troubleshooting, posting available loads on DAT and various websites
  • Scheduling of pickups and delivery appointments at many various facilities
  • Updated several websites with appointment times and tracking information on a timely basis in order to avoid service failures
  • Gave load status updates to several outside broker shippers on a daily basis, quoted rates for available loads and also negotiated rates for brokered loads
  • Prepared documents for outside broker shippers/carriers as necessary
  • Scheduled broker carrier loads and updated the system as loads were picked up and delivered
  • Located loads for drivers who were not scheduled on their primary lane or due to plant shutdowns
  • Gathered and reported volume and revenue figures on daily, weekly and monthly basis using Microsoft Excel, as well as many other clerical duties as necessary.

Housekeeper

Elmbrook Memorial Hospital
Brookfield, USA
06.2005 - 08.2005
  • Responsible for the daily cleaning of, but not limited to patient rooms, public areas, laboratories, exam rooms, clinics, operating rooms, labor and delivery rooms, pharmacies, elevators and offices
  • I used this position as a wayside while I searched for more suitable employment
  • I was able to secure this position because of my experience and knowledge of commercial janitorial procedures.

Janitorial Supervisor/Administrative Assistant

Three Guys Cleaning
Milwaukee, USA
09.1989 - 07.2005
  • I was responsible for overseeing the completion of accounts on a daily (7 days per week, 364 days per year) basis
  • I supervised 5-8 workers as well as worked side by side with the crew in order to complete accounts on a timely basis and to ensure quality control
  • Also worked on specialty cleaning crew in large scale operations including carpet and upholstery jobs, construction clean up and water/flood damage
  • I also served as the administrative assistant in the office executing basic office functions
  • I served as the company liaison for employees and the health insurance carrier
  • Duties included but were not limited to troubleshooting, accounts receivable/payable
  • I am able to operate all mechanical floor equipment including carpet cleaners; both portable and truck mounted, floor scrubbers and polishers
  • I have also done bio-hazard clean up.

Customer Service Representative

Circuit City
Greenfield, USA
11.2004 - 06.2005
  • I was hired by the company as a seasonal worker and was placed in the general merchandise department where my exceptional organizational skills were utilized in the reorganization of the department
  • I was then asked to stay on with the company as a permanent employee and was promoted to the front counter as a Customer Service Representative
  • There I handled customer returns and exchanges as well as customer complaints or issues and miscellaneous customer service duties as assigned by my superiors
  • I enjoyed my position with the company, received an employee of the month award for my sales percentages and also merit raises for excellent job performance
  • This was a non-commissioned position.

Sales Manager

U-Haul Corporation
West Allis, USA
04.1987 - 09.1989
  • I was hired as a customer service representative where I was responsible for answering the phone and quoting rates for the rental of trailers, trucks, motor homes, travel trailers and general rental equipment
  • Also for making contracts and accepting payment for said rentals
  • Duties also required customer service in selection, rate quotes and appointment scheduling for custom trailer hitch installation
  • I received several sales awards for my revenue percentages for the hitch sales
  • I was soon promoted to Sales Manager where I single handedly sold off the older fleet models utilizing cold calling, extensive follow up in order to close multiple sales
  • I did receive sales bonuses for each sale that I closed
  • Together with the center general manager we implemented cost saving strategies which allowed us to become the highest grossing facility in the district for several consecutive months earning us the award of Top Center in the District.

Skills

  • Customer service
  • data entry
  • accounts receivable
  • import/export
  • logistics
  • dispatch
  • Freight Forwarding
  • Customs Compliance
  • Transportation Planning
  • Client coordination
  • Delivery estimations
  • Freight bills preparation
  • Lost shipment tracing
  • Report Generation
  • Logistics Planning
  • Documentation Review
  • Payment Processing
  • Regulatory Compliance
  • Route Optimization
  • Delivery truck direction
  • Claims Management
  • Rate negotiation
  • Invoicing and Billing
  • Regulatory understanding

Keywordsummary

  • Unix System
  • Linux System
  • Microsoft Office Suite
  • MS PowerPoint
  • Adobe Illustrator
  • Adobe Photoshop
  • DataTrac
  • MS Outlook
  • MS Windows 2007
  • MS Windows XP
  • MS Windows Vista
  • MS Windows 2010

Majoraccomplishments

Effectively ran offices, obtained new business and closed sales by utilizing my knowledge of the industries and skills in customer service.

Activities

Coworker with the Women of the Moose, focusing on community service for children and seniors.

Timeline

International and Domestic Air Freight Agent

UPS Supply Chain Solutions
08.2008 - Current

Guest Server

Miller Brewing Company
01.2008 - 08.2008

Cashier

Hodach Petroleum
07.2007 - 03.2011

A M Dispatcher

Dunham Express
03.2007 - 09.2007

Freight Broker-Coordinator

JDC Logistics
08.2005 - 10.2006

Housekeeper

Elmbrook Memorial Hospital
06.2005 - 08.2005

Customer Service Representative

Circuit City
11.2004 - 06.2005

Janitorial Supervisor/Administrative Assistant

Three Guys Cleaning
09.1989 - 07.2005

Sales Manager

U-Haul Corporation
04.1987 - 09.1989

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Deborah SchoolAir freight. Logistics