Deborah Schultzen
Bronson,IA
Summary
Dynamic and detail-oriented professional with extensive experience at Great West Casualty Company, excelling in customer service and underwriting processes. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-orientated individual with a desire to use problem-solving skills to meet goals.
Overview
21
21
years of professional experience
Work History
Underwriter Assistant
Great West Casualty Company
South Sioux City, NE
10.2022 - Current
- Prep fleet policies
- Bind policies
- Prep non-fleet policies
- Prepare expedited renewals
- Prepare IFTA worksheets and maps
- Other duties as assigned
Service Center Representative
Great West Casualty Company
South Sioux City, NE
11.2020 - 10.2022
- Assist insured with payments
- Contact insured regarding renewing policy
- Issue Certificates of Insurance
- Assist the insured with adding or deleting services or equipment
- Endorse policies
- Other duties as assigned
Direct Bill Specialist
Great West Casualty Company
South Sioux City, NE
08.2019 - 11.2020
- Take payment via phone
- Assist insured via phone or email with payment issues or concerns
- Other duties as assigned
Receptionist/Administrative Assistant
Pawsitive Pet Services
Lawton, IA
04.2019 - 08.2019
- Greet customers
- Answer phone calls
- Prepare employees weekly work schedule
- Reconcile daily cash flow
- Other duties as assigned
Customer Service Representative/Billing Clerk
WIATEL
Lawton, IA
12.2003 - 04.2019
- Bill customers for services rendered
- Fax/file
- Customer service
- Answer the multiline phone
- Prepare daily bank deposits
- Assist customer with billing issues
- Take payments via phone, online or in person
- Other duties as assigned
Education
Lawton - Bronson High School
Lawton05-1986
Skills
- Customer service
- Attention to detail
- Underwriting guidelines
- Communication skills
- Problem solving
- Strong teamwork
Timeline
Underwriter Assistant
Great West Casualty Company
10.2022 - Current
Service Center Representative
Great West Casualty Company
11.2020 - 10.2022
Direct Bill Specialist
Great West Casualty Company
08.2019 - 11.2020
Receptionist/Administrative Assistant
Pawsitive Pet Services
04.2019 - 08.2019
Customer Service Representative/Billing Clerk
WIATEL
12.2003 - 04.2019
Lawton - Bronson High School
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