Deborah Schultzen
Bronson,IA
Summary
Dynamic and detail-oriented professional with extensive experience at Great West Casualty Company, excelling in customer service and underwriting processes. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-orientated individual with a desire to use problem-solving skills to meet goals.
Overview
21
21
years of professional experience
Work History
Underwriter Assistant
Great West Casualty Company
South Sioux City, NE
2022.10 - Current
- Prep fleet policies
- Bind policies
- Prep non-fleet policies
- Prepare expedited renewals
- Prepare IFTA worksheets and maps
- Other duties as assigned
Service Center Representative
Great West Casualty Company
South Sioux City, NE
2020.11 - 2022.10
- Assist insured with payments
- Contact insured regarding renewing policy
- Issue Certificates of Insurance
- Assist the insured with adding or deleting services or equipment
- Endorse policies
- Other duties as assigned
Direct Bill Specialist
Great West Casualty Company
South Sioux City, NE
2019.08 - 2020.11
- Take payment via phone
- Assist insured via phone or email with payment issues or concerns
- Other duties as assigned
Receptionist/Administrative Assistant
Pawsitive Pet Services
Lawton, IA
2019.04 - 2019.08
- Greet customers
- Answer phone calls
- Prepare employees weekly work schedule
- Reconcile daily cash flow
- Other duties as assigned
Customer Service Representative/Billing Clerk
WIATEL
Lawton, IA
2003.12 - 2019.04
- Bill customers for services rendered
- Fax/file
- Customer service
- Answer the multiline phone
- Prepare daily bank deposits
- Assist customer with billing issues
- Take payments via phone, online or in person
- Other duties as assigned
Education
Lawton - Bronson High School
Lawton1986-05
Skills
- Customer service
- Attention to detail
- Underwriting guidelines
- Communication skills
- Problem solving
- Strong teamwork
Timeline
Underwriter Assistant
Great West Casualty Company
2022.10 - Current
Service Center Representative
Great West Casualty Company
2020.11 - 2022.10
Direct Bill Specialist
Great West Casualty Company
2019.08 - 2020.11
Receptionist/Administrative Assistant
Pawsitive Pet Services
2019.04 - 2019.08
Customer Service Representative/Billing Clerk
WIATEL
2003.12 - 2019.04
Lawton - Bronson High School