Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Schulz

Deborah Schulz

Loveland,OH

Summary

Proven track record in enhancing customer retention and satisfaction at Hobby Lobby, leveraging exceptional problem-solving and relationship-building skills. Expert in dementia and elderly care, demonstrating dependability and responsibility. Achieved significant reduction in customer complaints through innovative solutions and effective policy enforcement. Skilled in patient assessments, ensuring high-quality care and support.

Overview

16
16
years of professional experience

Work History

Customer Service Manager/Cashier Team Lead

Hobby Lobby
07.2019 - 08.2024
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly
  • Maintain the front end.
  • Give change to cashier if needed
  • Make sure cashiers go on meal break and 15 min break on time
  • Make sure the cashier new the add of sales that week
  • trained new cashiers

Caregiver for My Father-in-Law

Self-employeed
09.2016 - 09.2017
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Manager

Hobby Lobby
11.2008 - 09.2016
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Took ownership of customer issues and followed problems through to resolution.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Fairfield High School
Fairfield, OH
06.1992

Skills

  • Dementia Care
  • Patient Assessments
  • Elderly Care
  • Dependable and Responsible
  • Loss Prevention
  • Exceptional telephone etiquette
  • Product and service solutions
  • Policy Enforcement

Timeline

Customer Service Manager/Cashier Team Lead

Hobby Lobby
07.2019 - 08.2024

Caregiver for My Father-in-Law

Self-employeed
09.2016 - 09.2017

Customer Service Manager

Hobby Lobby
11.2008 - 09.2016

High School Diploma -

Fairfield High School

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Deborah Schulz