Deborah Seiter
Madison Heights
Summary
Clerical professional with extensive experience in office administration and customer service. Proven track record of delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills, with a demonstrated ability to manage multiple tasks effectively. Experienced in enhancing operational processes to improve customer experience.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Primeway Inc.
Royal Oak
04.2017 - 07.2025
- Customer service and communication with clients via email and phone.
- Tracking job status.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Representative/Shipping Clerk
Airboss Flexible Products Company
Auburn Hills
10.1999 - 11.2016
- Delivered exceptional service to foster positive relationships with customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processed orders accurately and efficiently using company software systems.
- Managed inventory levels and updated records in the shipping system.
Receptionist/Medical Insurance Biller
Oakland Medical Center
Troy
01.1995 - 01.1998
- Processed patient paperwork, verifying insurance information for accuracy and completeness.
- Assisted billing department by compiling necessary documentation for insurance claims processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Commercial Insurance Representative
Avery-Hasler @ Assoc
Clawson
01.1988 - 01.1995
- Advised clients on commercial insurance policies and coverage options.
- Managed client accounts and ensured policy compliance and renewals.
- Collaborated with underwriters to assess risk and finalize policy terms.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Education
High school diploma -
Kimball High School
Royal Oak, MI06.1987
Skills
- Data entry and organization
- Customer relations management
- Telephone answering systems
- Computer proficiency
- Website development
- MS Office applications
- Billing and invoicing
- Inventory management
- Fast-paced work adaptability
- Complaint resolution strategies
- Decision-making skills
Additional Information
Excellent Organizational skills, Maintained computerized inventory of office, shipping, and engineering supplies, Assisted with planning of company functions, Represented myself and company in a professional manner.
Timeline
Customer Service Representative
Primeway Inc.
04.2017 - 07.2025
Customer Service Representative/Shipping Clerk
Airboss Flexible Products Company
10.1999 - 11.2016
Receptionist/Medical Insurance Biller
Oakland Medical Center
01.1995 - 01.1998
Commercial Insurance Representative
Avery-Hasler @ Assoc
01.1988 - 01.1995
High school diploma -
Kimball High School
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