Deborah Sergile
Vienna,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon
Vienna, GA
09.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Assistant
Amazon
Vienna, GA
02.2019 - 09.2021
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated information to customers about product quality, value and style.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Resolved customer complaints and issued refunds as needed.
- Sold or recommended products or services to suit client needs.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Sent out service reminder notices to customers by letter, text, or telephone.
Customer Service Representative
Walmart
Macon, GA
01.2013 - 07.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Southwest High School
Macon, GA05.2001
Some College (No Degree) -
Central Georgia Technical College
Macon, GASkills
- Travel Planning
- Staff Training
- Customer Service
- Microsoft Office Expertise
- Client Relations
- Report Preparation
- Product Promotion
- Researching
- Data Entry
- Promotional Support
- Stocking and Replenishing
- Sales expertise
- Report preparation
- Professional telephone demeanor
- Technical Support
- Retail store support
- Money handling abilities
- Key stakeholder relationship building
- Key holder experience
- Receiving support
Certification
- Customer Service Representative Certificate
- Microsoft Office Specialist (MOS)
- Customer Service Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Verizon
09.2021 - 12.2022
Customer Service Assistant
Amazon
02.2019 - 09.2021
Customer Service Representative
Walmart
01.2013 - 07.2016
High School Diploma -
Southwest High School
Some College (No Degree) -
Central Georgia Technical College