Deborah Setting
Millsboro,DE
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
44
44
years of professional experience
Work History
Administrative Assistant
Associated Builders and Contractors of Delaware
02.2008 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Health Unit Clerk
Christiana Care
09.2004 - 01.2008
- Reduced wait times for laboratory results by efficiently processing lab requisitions and specimen tracking forms.
- Supported nursing staff with timely updates on patient status, facilitating effective treatment plans.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Enhanced communication between healthcare professionals by promptly relaying messages and scheduling appointments.
- Facilitated timely discharge planning by coordinating transportation arrangements for patients upon release from the hospital setting.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
- Increased accuracy of medication administration records by diligently transcribing physician orders.
- Safeguarded patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Streamlined patient registration processes by accurately entering demographic data into electronic health record systems.
- Maintained a clean and organized work environment, contributing to efficient hospital operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for 2-physician Christiana Care medical facility, scheduling appointments, and handling patient inquiries.
Elementary School Secretary
Corpus Christi Elementary School
08.1998 - 06.2002
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
- Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
- Facilitated communication among staff members by managing phone calls, distributing mail, and updating bulletin boards regularly.
- Ensured timely distribution of important announcements to staff members through email or printed memos.
- Safeguarded student health records in accordance with legal requirements, ensuring confidentiality at all times.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Demonstrated adaptability and flexibility in handling a wide range of administrative tasks as needed to support the overall needs of the school community.
- Collaborated effectively with school administration team to ensure smooth daily operations in the main office area.
- Provided essential support during emergencies or crisis situations within the school setting by following safety protocols effectively.
- Handled sensitive information discreetly while adhering to privacy guidelines set forth by the school district policy.
- Maintained an organized office workspace, ensuring easy retrieval of files and documents when needed by staff members or parents.
- Supported the school''s mission and vision through active participation in faculty meetings, committees, and other collaborative efforts with colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Secretary
DuPont Company
08.1981 - 09.1993
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
John Dickinson High School
Wilmington, DE06-1981
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Clerical support
- Microsoft Office Suite
- Database entry
- Office management
- Accounting support
- Invoice processing
Accomplishments
During my time working for Christiana Care I was fortunate to take a course on Medical Terminology. I successfully completed the course which helped me while working as a Unit Clerk on the Pediatric floor.
In my current job I was instrumental in collaborating with the IT team to create a Website for our organization.
Timeline
Administrative Assistant
Associated Builders and Contractors of Delaware
02.2008 - Current
Health Unit Clerk
Christiana Care
09.2004 - 01.2008
Elementary School Secretary
Corpus Christi Elementary School
08.1998 - 06.2002
Secretary
DuPont Company
08.1981 - 09.1993
High School Diploma -
John Dickinson High School
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