Deborah Shafe
Richmond,Texas
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
4
4
years of professional experience
Work History
Hospitality Coordinator
Accenture
08.2022 - Current
- Enhanced guest satisfaction by promptly addressing and resolving concerns during their stay.
- Streamlined check-in processes for improved guest experiences upon arrival.
- Coordinated special events, ensuring seamless execution and memorable occasions for guests.
- Maintained high levels of cleanliness and organization throughout the property, contributing to positive guest reviews.
- Established strong relationships with local vendors, securing discounts and promotional offers for guests'' benefit.
- Managed room inventory effectively to maximize occupancy rates and revenue generation.
- Implemented staff training programs that increased employee efficiency and overall service quality.
- Developed marketing initiatives that attracted new clientele and boosted repeat business from existing customers.
- Handled reservations efficiently, optimizing room allocation based on guests'' preferences and availability constraints.
Customer Service Representative
PWC Consulting
06.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Client Representative/Auto Claims Adjuster
Axa Insurance
05.2020 - 05.2021
- Enhanced client satisfaction by addressing their needs promptly and providing personalized solutions.
- Achieved high client retention rates through consistent follow-ups and timely resolution of concerns.
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
- Streamlined internal processes for efficient client communication, reducing response time significantly.
- Managed a diverse portfolio of clients, maintaining a high level of professionalism at all times.
- Elevated customer experience by offering tailored support based on individual preferences and feedback analysis.
- Collaborated with the sales team to upsell products and services, resulting in increased revenue.
Education
Bachelor of Science - Accounting
Olabisi Onabanjo University
Ogun State , Nigeria06.2019
Skills
- ● Excellent Interpersonal relationship and influencing skills
- ● Strong analytical and problem solving
- ● Excellent in oral and written communications
- ● Claims file documentation and investigation
- ● Proficient in Microsoft office Applications; MS Excel, MS word, PowerPoint
- Computer Literacy
- Attension to details
- Data Entry
- Contact Centers
- Hospitality Industry
- Customer satisfaction
Timeline
Hospitality Coordinator
Accenture
08.2022 - Current
Customer Service Representative
PWC Consulting
06.2021 - 07.2022
Client Representative/Auto Claims Adjuster
Axa Insurance
05.2020 - 05.2021
Bachelor of Science - Accounting
Olabisi Onabanjo University
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