DEBORAH SHAUGHNESSY

• Maintained functional and orderly work site areas to meet all work site needs and deliver professional appeal to customers.
• Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
• Set pricing structures according to market analytics and emerging trends.
• Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
• Photographed work site area for workmanship and posted pictures online to increase visibility and showcase current workmanship / product availability.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Owned and managed daily operations of Flooring & Paint service business, including supervising employees and providing onsite training and continuing education to staff.
• Administered programs for selection of sites, construction of buildings, and provision of equipment and supplies.
• Oversaw general operations, analyzing results to develop long-term company plans.
• Appointed department heads and managers and delegated responsibilities.

Cultivated impactful relationships with customers and
drove business development by delivering product
knowledge.
Educated customers on special pricing opportunities and
company offerings.
Fielded customer complaints and queries, fast-tracking
them for problem resolution.
Answered 20-50 + inbound calls as well as outbound
calls per day and directed to designated individuals or
departments.
Documented customer prescriptions, wrote detailed
work orders to facilitate smooth operations within the
Documented conversations with customers to track
requests, problems and solutions.
Delivered service and support to each customer, paving
way for future Summary Skills Experience business
opportunities.
Worked with management to develop customer service
improvement initiatives.
De-escalated problematic customer concerns,
maintaining calm, friendly demeanor.
Strengthened operational efficiencies in the lab by filling
in when needed.
Recognized by management for providing exceptional
customer service.

• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Educated customers on special pricing opportunities and company offerings.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Answered 20-50 + inbound calls as well as outbound calls per day and directed to designated individuals or departments.
• Documented customer prescriptions, wrote detailed work orders to facilitate smooth operations within the company.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered service and support to each customer, paving way for future business opportunities.
• Worked with management to develop customer service improvement initiatives.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Strengthened operational efficiencies in the lab by filling in when needed.
• Recognized by management for providing exceptional customer service.
• Obtained and recorded patient medical history and operated laboratory equipment, machinery.
• Handled all delegated tasks within the lab including surfacing lenses, tinting, applied scratch resistant coating to lenses, edging, assembly of lenses into frames and blocking lenses for surfacing, edging.
• Answered 20-50 calls per day to answer customer questions.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service to customers when face-to-face or through phone conversations.
• Improved customer satisfaction by finding creative solutions to problems.
• Shipping and Receiving.