DEBORAH-Shayana GATEWOOD
New Castle,USA
Summary
A seasoned customer service associate with Wawa for three years and also various companies, dedicated to providing highest quality service and making customers feel welcome. Known for exceptional verbal communication and prioritizing skills, consistently exceeded service standards across roles. Proven track record in implementing effective sales strategies and quality control measures to drive customer satisfaction and profitability. Always and proudly enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
UNIQLO
07.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Warehouse Associate
Amazon
08.2023 - 05.2024
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers
- Implemented quality control measures to ensure products met company standards before shipment to customers
Sales Associate
Footlocker
06.2023 - 10.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities
- Greet and provide an enjoyable shopping experience for all customers
- Respond to customer requests and complaints in a timely and courteous manner
- Utilize the GREAT customer service and customer recovery model to ensure customer engagement
Customer Service Associate
Wawa
11.2020 - 07.2023
- Prepared all made to order food and/or beverages according to recipe or customer specifications
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Housekeeper
Homewood Suites
06.2019 - 11.2020
- Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards
- Change linens, make beds, and leave the bathroom sparkling
- Restock all guest room supplies, like soap, shampoo, and coffee
- Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day
- Greet guests that you encounter during your shift with a friendly smile
Merchandise Associate
Macy's
11.2019 - 07.2020
- Implemented sales strategies to generate leads and maximize profit margins
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Conducted regular store audits to verify compliance with company policies
- Updated pricing and signage to complete product displays and educate customers
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
Customer Service Associate
Royal Farms
04.2018 - 08.2018
- Handles customer complaints in a courteous and professional manner
- Preparing and displaying fresh made to order and express case food items
- Maintaining all beverage areas to insure a clean, sanitary and fully stocked station
- Provides friendly, courteous and efficient customer service within the food service area
Customer Service Associate
Gabe's
05.2017 - 04.2018
- Trained staff on operating procedures and company services
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Provided customer feedback to management and identified areas of improvement for products and services
Education
No Degree - Hospitality of Business Management
Delaware State University
Dover, DE05-2023
High School Diploma -
St. George's Technical High School
Middletown, DE06-2018
Skills
- Customer service
- Critical thinker
- Problem resolution
- Team collaboration
- Great communication skills
- Sales and upselling
- Assertiveness
Timeline
Customer Service Associate
UNIQLO
07.2024 - 09.2024
Warehouse Associate
Amazon
08.2023 - 05.2024
Sales Associate
Footlocker
06.2023 - 10.2023
Customer Service Associate
Wawa
11.2020 - 07.2023
Merchandise Associate
Macy's
11.2019 - 07.2020
Housekeeper
Homewood Suites
06.2019 - 11.2020
Customer Service Associate
Royal Farms
04.2018 - 08.2018
Customer Service Associate
Gabe's
05.2017 - 04.2018
No Degree - Hospitality of Business Management
Delaware State University
High School Diploma -
St. George's Technical High School
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