Deborah Sitter
Gillsville,GA
Summary
Accomplished Patient Coordinator with a proven track record at Lakeshore Tubal Reversal Center, enhancing office efficiency and patient satisfaction through expert multitasking and compassionate customer service. Skilled in scheduling pre- and post-operative appointments and surgeries while maintaining patient confidentiality, I significantly contributed to clinic goals by exceeding performance metrics. My approach combines healthcare industry knowledge with empathy, fostering a positive patient experience.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Lakeshore Tubal Reversal Center
01.2018 - Current
- Increased efficiency of the office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient/Treatment Coordinator, X-ray Technician
Dentistry For Children
11.2013 - 03.2016
- Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations.
- Streamlined administrative processes to improve workflow efficiency within the clinic or hospital setting.
- Implemented strategies to increase appointment adherence rates, reducing no-shows and cancellations for improved resource utilization.
- Coordinated referrals to specialists or additional services as needed, expediting access to necessary care.
- Facilitated seamless transitions between care providers, ensuring accurate information sharing and timely interventions.
- Identified opportunities for process improvement within the coordination process resulting in increased efficiencies.
- Collaborated with healthcare professionals to develop individualized care plans, addressing unique patient needs and goals.
- Liaised between patients, families, and healthcare providers to address concerns and optimize communication throughout treatment processes.
- Reduced wait times for appointments and treatments by efficiently managing schedules and resources.
- Educated patients on available treatment options, enabling informed decision-making for optimal health outcomes.
- Provided empathetic support to patients during difficult moments, demonstrating compassion and understanding in challenging situations.
- Served as a reliable point-of-contact for both patients and healthcare providers, facilitating effective communication channels during care coordination.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed radiation safety protocols effectively, ensuring minimal exposure to patients and staff.
- Contributed to patient education by explaining procedures and addressing concerns, enhancing their comfort and understanding.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Performed radiographic imaging procedures according to established protocols.
- Explained imaging procedures to patients, offering comfort and assistance.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Education
High School Diploma -
Milton High School
Alpharetta, GASkills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
Timeline
Patient Coordinator
Lakeshore Tubal Reversal Center
01.2018 - Current
Patient/Treatment Coordinator, X-ray Technician
Dentistry For Children
11.2013 - 03.2016
High School Diploma -
Milton High School
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