Deborah Smith
Portsmouth,VA
Summary
Multi-faceted professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Executive Administrative Assistant
A Touch of Glory, LLC
06.2020 - 09.2024
- Assist and greet guests, establishing positive rapport to promote return customers
- Efforts resulted in 30 repeat customers
- Answer incoming customer calls providing detailed descriptions of spa treatments, packages, services, and hours of operation
- Responsible for booking all appointments, checking guests into the computer system and charging for services performed
- Properly open and close spa each day according to Standard Operating Procedures
- Maintain advertising and marketing on social media platforms promoting sales, resulting in 30% increase of revenue over 6 month period
Mailroom Clerk
PRA Group
06.2018 - 03.2019
- Sorted and delivered over 200 pieces of incoming mail by department and/or employee to ensure timely distribution
- Processed and weighed outgoing mail, maintaining records of receipt, mailing dates, and other required information
- Required to maintain strict confidentiality of information
- Maintained supplies needed for the mailroom and performed other related duties as assigned
Warehouse Associate
Target Warehouse
08.2017 - 11.2017
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
- Picked and packed order items.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Pharmacy Technician
Walmart
02.2014 - 06.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Ammunition & Ordnance Specialist
U.S. Army
01.2006 - 07.2007
- Followed all company policies and procedures to deliver quality work.
- Frequently inspected production area to verify proper equipment operation.
- responsible for the safe and accurate handling, storage, and issuance of ammunition and explosives (ordnance), including inspection, maintenance, and disposal, utilizing specialized equipment and strict safety protocols to maintain operational readiness within military units
- proficient in inventory control systems and documentation related to ordnance management
Education
Medical Administrative Assistant -
Penn Foster
01.2023
Professional Development & Career Training -
Neighborhood
Chesapeake, VA01.2022
Associate of Occupational Science - Clinical Support
Centura College
01.2016
Pharmacy Technician -
Everest
Chesapeake, VA01.2014
Everest
Chesapeake, VA01.2009
Certified Nursing Aide -
Tidewater Community College
Virginia Beach, VA09-2004
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2004
Skills
- Strong communication skills
- Excellent phone etiquette
- Proficient in Microsoft Office
- Typing: 40 WPM
- Multitasking
- Can focus in a high-paced environment
- Organization
- Critical Thinking
- Customer service
- Office management
- Administrative support
- Office administration
- Information confidentiality
Timeline
Executive Administrative Assistant
A Touch of Glory, LLC
06.2020 - 09.2024
Mailroom Clerk
PRA Group
06.2018 - 03.2019
Warehouse Associate
Target Warehouse
08.2017 - 11.2017
Pharmacy Technician
Walmart
02.2014 - 06.2014
Ammunition & Ordnance Specialist
U.S. Army
01.2006 - 07.2007
Associate of Occupational Science - Clinical Support
Centura College
Medical Administrative Assistant -
Penn Foster
Professional Development & Career Training -
Neighborhood
Pharmacy Technician -
Everest
Everest
Certified Nursing Aide -
Tidewater Community College
High School Diploma -
Great Bridge High School
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